Job Description:

Role Purpose:

Accountable for the end-to-end delivery of TBS solutions, ensuring predictable, high-quality, and value-driven outcomes aligned to Jet2 strategic priorities. The Technical Delivery Manager will lead the delivery of automation, low-code, and AI-enabled solutions across the TBS portfolio, ensuring strong governance, stakeholder alignment, and measurable business value.

Key Responsibilities:

1. Delivery Ownership & Execution:

- Own end-to-end delivery lifecycle from discovery through to BAU

- Ensure all delivery aligns to the TBS delivery lifecycle and system design standards across technologies

- Maintain clear oversight of status, risks, dependencies, and delivery outcomes

- Ensure solutions are delivered on time, to scope, and to agreed quality standards

2. Demand & Prioritisation:

- Partner with stakeholders to shape demand aligned to value, feasibility, and complexity

- Support governance processes including Front Door and SteerCo prioritisation

- Ensure only appropriate, high-value initiatives progress into delivery

3. Stakeholder Management:

- Act as the primary interface between Business, TBS, and Delivery teams

- Provide clear, concise, executive-ready updates

- Build strong relationships through consistent, outcome-focused delivery

4. Team Leadership & Delivery Performance:

- Lead a technical function within TBS Hub

- Support the cross-functional team (Developers, BAs, SMEs)

- Drive a high-performance, delivery-focused culture

- Ensure alignment across roles to reduce rework and improve flow

- Act as a Final Reviewer and escalation point for design and delivery issues

5. Governance, Risk & Control:

- Ensure adherence to TBS governance, standards, and controls

- Identify and proactively manage risks, dependencies, and issues

- Ensure all solutions meet security, regulatory, and operational standards

6. Value Realisation & Reporting:

- Ensure all solutions have defined, tracked, and realised benefits

- Provide consistent delivery and value reporting to SteerCo

- Use data-driven insights to drive continuous improvement

7. Continuous Improvement & Innovation:

- Drive improvements in delivery speed, quality, and consistency

- Promote adoption of new automation, AI, and low-code capabilities

- Support scaling of the TBS toolkit

Key Performance Indicators (KPIs):

Delivery Performance:

- 80% of initiatives delivered on time and to agreed scope

- 10% of deployments with high-severity post go-live defects

- 95% solution success rate / availability in BAU

Governance & Control:

- 100% adherence to TBS delivery lifecycle and governance

- 100% compliance with security, regulatory, and documentation standards

- All key risks, issues, and dependencies tracked and reported regularly

Value & Benefits Realisation:

- 90% of solutions with defined and tracked benefits

- Demonstrable delivery of ROI and business outcomes

- Aligned to benefits such as cost savings, capacity release, and risk reduction

Stakeholder Satisfaction:

- 85% stakeholder satisfaction score

- Minimal escalations linked to delivery performance

- Consistently high-quality, executive-ready reporting

Demand & Throughput:

- 90% delivery aligned to prioritised SteerCo pipeline

- No unmanaged or shadow delivery outside governance

- Continuous improvement in cycle time and throughput

Team Performance:

High-performing team evidenced by:

- Consistent delivery against commitments

- Low rework and defect rates

- Strong collaboration across Developers, BAs, and stakeholders

Continuous Improvement & Innovation:

Measurable improvements in:

- Delivery efficiency

- Reusability of solutions

- Adoption of automation and AI capabilities

- Active contribution to evolving the TBS operating model

Skills & Experience Essential:

- Proven experience delivering technology or automation solutions end-to-end

- Strong understanding of delivery governance, risk, and control frameworks

- Ability to manage multiple stakeholders across business and technical teams

- Strong communication and executive reporting capability

- Experience driving process optimisation and automation initiatives

- Experience with Power Platform, RPA, or AI-enabled automation

- Exposure to AWS or cloud-based delivery environments

- Experience in benefits tracking and ROI frameworks

- Understanding of development and low-code enablement

Key Behaviours:

- Outcome-focused with strong commercial awareness

- Confident in prioritisation and decision-making

- Strong accountability for live services, not just delivery milestones

- Collaborative, pragmatic, and delivery-driven mindset