JB Poindexter - Team Leader - HR Service Delivery

Primary Duties & Responsibilities

- Responsible for ensuring the effective and efficient delivery of HR operational activities and processes, including but not limited to; on-boarding, payroll, employee records and admin, time and attendance, HRIS & compensation.

- Provide leadership and development of the HR Shared Services India team through effective direction, delegation, coaching and performance management to ensure that the team can achieve the required performance standards.

- Maintenance of accurate reporting on HR activities and ad-hoc reporting per US requests

- Oversee daily HR service operations, delegate tasks to appropriate support executive and set clear targets and deadlines.

- Monitor time and attendance and conduct probationary, mid-year and annual reviews of the HR shared services team.

- Promote best HR practice by challenging, directing, supporting, and influencing others within every department.

- Work with HR and business leadership to understand requirements and drive the offshore team with operational effectiveness, manage productivity, headcount, turnover etc and all other operational metrics - to run and grow a profitable business.

- Responsible for ensuring successful delivery of all daily, weekly, or monthly HR reports, including but not limited to Headcount reports, Attendance reports, Probationary reports, Incentive/Bonus reports, and any other Ad hoc reports as required by business and completed on schedule.

Education and Experience

- 10 -15 years of HR service delivery experience, with at least 3 years in managing a shared service delivery team

- Experience in HCM tools like Ceridian/UKG/Workday preferred

- Experience in recruitment advantage