- We are seeking a dynamic and results-driven Manager B2C Branch Network to oversee branch operations, business growth, and client servicing within our retail network.

- The ideal candidate will be responsible for driving sales performance, operational excellence, and compliance across multiple branches, ensuring alignment with organizational goals.

- This role demands a strong background in retail financial services, branch management, and people leadership, with a proven track record of growing revenue and expanding client bases in a B2C environment.

Key Responsibilities:

Branch Operations & Compliance:

- Supervise daily operations across assigned branches to ensure smooth functioning and regulatory compliance.

- Ensure adherence to SEBI, RBI, and internal company policies.

- Conduct periodic audits and operational reviews to maintain discipline and transparency.

- Implement and monitor SOPs, risk controls, and process improvements.

Business Development & Revenue Growth:

- Develop and execute strategies to achieve and exceed branch revenue and profitability targets.

- Drive sales of equity, derivatives, mutual funds, insurance, and other financial products.

- Identify opportunities for client acquisition, cross-selling, and up-selling.

- Establish strong local market presence and expand the branch networks customer base.

Client Relationship Management:

- Build and maintain strong relationships with HNI, retail, and corporate clients.

- Ensure superior client experience, satisfaction, and retention through personalized service.

- Address client queries promptly and ensure timely resolution of concerns.

- Leverage client insights to enhance product offerings and engagement strategies.

Team Leadership & Performance Management:

- Lead, coach, and motivate branch teams to meet sales and service objectives.

- Set clear performance goals, review progress, and provide constructive feedback.

- Conduct regular training sessions and workshops to enhance team skills and product knowledge.

- Foster a high-performance culture with accountability and collaboration.

Risk Management & Governance:

- Ensure compliance with regulatory guidelines and internal audit standards.

- Identify potential risks and implement appropriate mitigation measures.

- Maintain accurate and up-to-date risk assessment reports for management review.

Reporting & MIS:

- Prepare and present branch performance reports, sales analytics, and revenue metrics to senior leadership.

- Utilize MIS and analytics tools to track business performance and operational efficiency.

- Provide actionable insights and recommendations for business improvement.

Key Skills Required:

- Deep understanding of financial markets, broking operations, and B2C sales channels.

- Proven experience in branch management and multi-location operations.

- Strong leadership, interpersonal, and team management skills.

- Excellent communication, negotiation, and relationship management capabilities.

- Data-driven and results-oriented mindset with strategic thinking.

- Ability to work under pressure and achieve aggressive business targets