Description:

About the Role

We are seeking a dynamic and results-driven Manager B2C Branch Network to oversee branch operations, business growth, and client servicing within our retail network.

The ideal candidate will be responsible for driving sales performance, operational excellence, and compliance across multiple branches, ensuring alignment with organizational goals.

This role demands a strong background in retail financial services, branch management, and people leadership, with a proven track record of growing revenue and expanding client bases in a B2C environment.

Key Responsibilities:

Branch Operations & Compliance:

- Supervise daily operations across assigned branches to ensure smooth functioning and regulatory compliance.

- Ensure adherence to SEBI, RBI, and internal company policies.

- Conduct periodic audits and operational reviews to maintain discipline and transparency.

- Implement and monitor SOPs, risk controls, and process improvements.

Business Development & Revenue Growth:

- Develop and execute strategies to achieve and exceed branch revenue and profitability targets.

- Drive sales of equity, derivatives, mutual funds, insurance, and other financial products.

- Identify opportunities for client acquisition, cross-selling, and up-selling.

- Establish strong local market presence and expand the branch networks customer base.

Client Relationship Management:

- Build and maintain strong relationships with HNI, retail, and corporate clients.

- Ensure superior client experience, satisfaction, and retention through personalized service.

- Address client queries promptly and ensure timely resolution of concerns.

- Leverage client insights to enhance product offerings and engagement strategies.

Team Leadership & Performance Management:

- Lead, coach, and motivate branch teams to meet sales and service objectives.

- Set clear performance goals, review progress, and provide constructive feedback.

- Conduct regular training sessions and workshops to enhance team skills and product knowledge.

- Foster a high-performance culture with accountability and collaboration.

Risk Management & Governance:

- Ensure compliance with regulatory guidelines and internal audit standards.

- Identify potential risks and implement appropriate mitigation measures.

- Maintain accurate and up-to-date risk assessment reports for management review.

Reporting & MIS:

- Prepare and present branch performance reports, sales analytics, and revenue metrics to senior leadership.

- Utilize MIS and analytics tools to track business performance and operational efficiency.

- Provide actionable insights and recommendations for business improvement.

Key Skills Required:

- Deep understanding of financial markets, broking operations, and B2C sales channels.

- Proven experience in branch management and multi-location operations.

- Strong leadership, interpersonal, and team management skills.

- Excellent communication, negotiation, and relationship management capabilities.

- Data-driven and results-oriented mindset with strategic thinking.

- Ability to work under pressure and achieve aggressive business targets