Job Description:

- We have an exciting opportunity on our team for a Transition Manager. The Transition Manager will work alongside the US & India Delivery Team in managing complex transitions within the services.

- The ideal candidate will be responsible for planning, executing, and overseeing the seamless transition of services, processes, from client environments or incumbent vendors to our organization.

- This role requires strong leadership, project management, stakeholder management, and the ability to build and lead a high-performing transition team.

What can you expect to do?

- Develop comprehensive transition strategies and detailed transition plans.

- Define scope, timelines, resource requirements, and risk mitigation strategies.

- Work in collaboration with internal and external stakeholders.

- Lead end-to-end planning and execution of service or process transitions.

- Coordinate cross-functional teams to ensure smooth and successful delivery.

- Ensure seamless knowledge transfer, process migration, and operational handover.

- Oversee training, documentation, and stakeholder communication throughout the transition.

- Conduct regular status updates, governance meetings, and executive briefings.

- Manage client expectations and ensure high levels of satisfaction.

- Monitor and report on transition progress, risks, and issues to leadership.

- Ensure all transition documentation, SOPs, and knowledge bases are created and maintained.

- Drive compliance with organizational standards and regulatory requirements.

- Support post-transition handover and stabilization efforts.

- Conduct post-transition reviews and implement lessons learned.

Core Competencies:

- Proven track record of managing large-scale transitions across geographies and domains.

- Strong project management and stakeholder engagement capabilities.

- Excellent communication, negotiation, interpersonal skills, coordination, and problem-solving skills.

- Ability to manage multiple transitions simultaneously in a fast-paced environment.

- Experience in managing cross-functional and cross-cultural teams.

- Excellent client relationship skills.

- Excellent storytelling, documentation, and verbal and written communication skills.

- Ability to influence clients, including C-Suite executives.

- Strong active listening skills and the ability to ask clarifying questions.

- Proficient in Microsoft suite of applications, expert PowerPoint slide creation and MS Project.

- Ability to manage multiple transitions in parallel.

- Self-starter, demonstrating initiative and confidence, ability to self-motivate, and work collaboratively with others.

- Ability to manage own workload, maintain deadlines, and prioritize / reprioritize effectively.

- Ability to work in a challenging, fast-paced, and results-driven team environment.

- Attention to detail in a metrics-driven model.

- Ability to provide 6 or more hours of overlap with US Eastern Time Zone.

What is the experience needed to be successful in this role?:

- Bachelors degree in business, IT, or related field (MBA preferred).

- 10-12 years of experience in service transition, project management, service delivery or equivalent work experience within the procurement services function.

- Experience supporting US-based and global companies and clients across timezones.

- Worked within procurement consulting world.

- Strong understanding service delivery models and ITIL, PMP/Prince2 methodologies certifications preferred.

Location:

This role is remote based in India working as an extension of the US-based team