IvyCap Ventures - Head - Operation

Position : Head Operations ( Pan India)

Location : Bangalore

Work form Office

Blitz enables brands with Qcommerce capabilities to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth with the latest consumer behaviour trends in the Qcommerce industry by making 60-min delivery more convenient, reliable & affordable.60-min delivery helps brands with converting their browsers into buyers and build an exceptional brand experience with buyers. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30%- 40% increase in their conversions &increasing retention by 3x by providing best in class experience.

KEY RESPONSIBILITIES:

- Lead country wide operations to enable customers with 60-min delivery

- Must have solid business judgment, effectively communicate team goals, and drive a fast paced organization to deliver results with a focused and pragmatic approach to the business.

- Drive operational excellence across processes & procedures to deliver high quality results interms of customer satisfaction metrics & minimisation of errors

- Design optimized 60-min delivery network in order to further reduce delivery timelines &increase efficiency of the network

- Build zero defect & scalable processes to expand the value proposition to more than 25 cities in the country

- Work with cross functional team to drive innovation & continuous improvements in the technology & algorithms used by the operations team on a day-to-day basis

BASIC QUALIFICATIONS:

- Graduate/PG from top tier college & 8+ years of experience in operations

- Passion to build highly scalable operations designed to cater the future needs of the consumers

- Strong leadership and team management skills

- Excellent analytical and problem-solving abilities

- Proficient in business modelling, forecasting & planning

- Exceptional communication and interpersonal skills