Ivy Homes - Customer Relationship Management
- End-to-End Transaction Handling: Take ownership of projects from initiation to completion, ensuring all customer requirements are met and projects are executed seamlessly.
- Loan Processing Support: Assist customers in processing loans, providing guidance and support by being a bridge between the customers and the Banks.
- Communicating with clients: Communicate with clients, both verbally and in writing, to understand their needs, provide updates, and address any concerns promptly.
- Data Management: Maintain accurate and up-to-date records of customer interactions and project progress in the CRM system.
- Collaboration with clients: Collaborate with internal teams to ensure all customer needs are met and projects are executed efficiently.
- Customer Satisfaction: Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.
WHAT DO YOU NEED TO BRING TO THE TABLE?
- Years of Experience: While prior experience in a similar role in the real estate industry is preferred, it's not mandatory.
- Preferred 1-5 years of experience.
- Communication Skills: Proficiency in English is essential, and knowing Hindi or any one other language is an advantage.
- Organisational Skills: Good organisational skills to manage projects and customer data efficiently.
- Quick Learner: The ability to learn and adapt to new CRM systems and processes.
- Team Player: The ability to work collaboratively with multiple stakeholders to ensure customer needs are met.
- Detail-oriented: A keen eye for detail to maintain accurate customer records and project documentation.
- Customer-Centric: A commitment to providing excellent service and ensuring customer satisfaction
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