iTechnoLabs - Inside Sales Manager

iTechnolabs is a Canada-based IT company specializing in innovative website and mobile application development services. Established in 2020 in India, the company provides a wide range of services, including Web Designing, Web Development, Ecommerce solutions, and Digital Marketing. Known for its proficient team of developers, iTechnolabs creates customized and technologically advanced solutions tailored to businesses in the competitive online shopping industry.

Job Description:

We are looking for an experienced Inside Sales Manager to lead and scale our inside sales team. The role involves driving revenue, managing day-to-day sales operations, improving conversion rates, and ensuring consistent follow-ups with prospects. You will work closely with marketing and leadership to achieve business targets.

Key responsibilities:

- Lead, mentor, and manage the inside sales team to meet and exceed sales targets

- Define daily, weekly, and monthly sales goals and track performance

- Monitor lead allocation, follow-ups, and conversion metrics

- Coach team members on sales calls, objection handling, and closing techniques

- Ensure proper usage of CRM tools and maintain accurate sales data

- Work with marketing to align on lead quality and campaigns

- Prepare sales reports, forecasts, and performance dashboards

- Drive process improvements to increase efficiency and revenue

- Handle escalations and support key deals when required

Required skills & experiece:

- 5 to 8 years of experience in inside sales, with at least 2 years in a managerial role

- Strong experience in B2B or B2C inside sales environments

- Proven track record of achieving sales targets

- Excellent communication, negotiation, and leadership skills

- Hands-on experience with CRM tools like Salesforce, HubSpot, Zoho, or similar

- Ability to analyze sales data and take action

- Strong follow-up and team management skills

Preferred Experience:

- Experience in US/International sales or SaaS/IT services is a plus

- Exposure to high-volume sales environments

- MBA or equivalent qualification preferred