About the Role:

As the HR Manager at iTech India, you will be responsible for leading and managing the entire HR Operations function across multiple locations. We are looking for a dynamic, results-driven HR professional who is passionate about people, process excellence, building a future-ready organization, and driving iTech India's employer brand.

The ideal candidate will be a strong communicator, effective leader, and a proactive driver of HR innovation, best practices, and employer branding in the IT/ITES space.

Key Responsibilities:

Leadership & Team Management:

- Lead, mentor, and inspire a geographically distributed team of HR professionals to deliver operational excellence.

- Foster a high-performance, collaborative, and positive work environment in alignment with iTechs core values and business goals.

- Demonstrate strong people management, coaching, and conflict resolution skills.

- Establish clear KRAs for the HR team and provide regular feedback, coaching, and structured upskilling opportunities to promote a culture of ownership and high performance.

Talent Acquisition Oversight:

- Oversee and provide strategic direction to the Talent Acquisition team to fulfill workforce requirements for both IT and ITES functions.

- Collaborate with department heads and delivery managers to forecast hiring needs and ensure the recruitment of high-quality talent in line with business goals.

- Guide and monitor hiring through multiple channels including campus recruitment, employee referral programs, and job portals to attract a diverse and capable talent pool.

- Ensure recruitment KPIs are met, including Turnaround Time (TAT) and Quality of Hire, by continually optimizing the end-to-end hiring process and candidate experience.

- Regularly review sourcing strategies and metrics, introduce innovative recruitment practices, and ensure compliance with company policies and industry standards.

- Mentor and upskill the Talent Acquisition team to strengthen recruitment capability and align hiring outcomes with organizational priorities.

Strategic HR Operations & Policy Management:

- Oversee all aspects of HR operations, including employee lifecycle management (onboarding to exit), HRMS administration, payroll, benefits, and HR vendor/contract management.

- Design and implement a seamless onboarding experience for new hires, ensuring role clarity, cultural alignment, and engagement from Day 1.

- Collaborate with department heads for timely asset allocation, buddy assignments, and induction training.

- Act as the custodian of all HR policies and procedures; regularly update and communicate policies in line with business growth, compliance, and employee expectations, ensuring consistent policy implementation across the organization.

- Ensure 100% compliance with internal HR policies, statutory requirements (including PF, ESI, Shops & Establishments Act), and industry standards (ISO, SOC 2).

- Lead the renewal and administration of employee insurance policies and other employee welfare initiatives.

- Coordinate and support all HR-related internal and external audits, ensuring process transparency and timely closures.

- Serve as a Steering Committee Member for audit management overseeing documentation, compliance checks, and coordination during all internal and external HR audits.

Performance Management & Talent Development:

- Design, implement, and drive the Performance Management System (PMS) lifecycle goal setting, mid-year and annual reviews, feedback, and continuous performance improvement.

- Identify and implement learning & development initiatives to upskill employees in alignment with evolving business needs, particularly in AI/ML and technology domains.

- Design and manage the annual training calendar, conduct training need analysis (TNA), and coordinate internal or external training programs.

- Run mandatory awareness and skill-building sessions periodically for all locations and track learning outcomes against business goals.

- Work closely with business leaders to identify high-potential talent and succession planning.

HR Analytics, MIS & Reporting:

- Deliver actionable HR insights and regular dashboards/reports (monthly, quarterly, annual) to senior management using MS Office, Power BI, and HRMS platforms.

- Ensure accurate and timely MIS reporting to leadership on key HR metrics, including attrition, hiring progress, and training outcomes.

- Utilize data-driven approaches to identify trends, address challenges, and recommend proactive solutions.

Employee Engagement, Wellness & Culture Building:

- Design and execute employee engagement programs, including monthly activities, feedback mechanisms, and wellness initiatives focused on mental and physical well-being, to promote retention and holistic employee health.

- Lead initiatives to promote a transparent, inclusive, and innovative work environment. Address employee concerns, grievances, and drive resolution in a fair and timely manner.

Industry Representation, Employer Branding & Brand Promotion:

- Represent iTech India in leading HR forums, conferences, and industry events as the face of the organizations people practices.

- Lead and coordinate the company's participation in industry-recognized HR Awards, including preparing and presenting case studies, process documentation, and impact stories.

- Proactively work towards positioning iTech India as an employer of choice through innovative HR initiatives and best practices.

- Lead and actively contribute to iTech Indias employer brand creation and promotion crafting and executing branding strategies, participating in industry events, and positioning iTech as an employer of choice.

- Collaborate with Marketing and Leadership to communicate iTech's values, work culture, and success stories across multiple platforms and forums.

Process Excellence & Change Management:

- Champion continuous improvement and adoption of new HR technologies, tools, and automation including AI-enabled HR solutions relevant to IT/ITES.

- Lead change management initiatives to support organizational transformation, process reengineering, and scaling.

- Ensure timely and seamless execution of all HR operational activities across locations.

Required Qualifications & Skills:

- Education: Masters degree in Human Resources, Business Administration, or a related field.

- Experience: 10+ years of progressive experience in HR Operations or HR Business Partner roles, with at least 3 years in a managerial capacity in IT/ITES organizations and 6 years in IT Industry.

- Technical Skills: Hands-on experience with HRMS platforms (Keka, Zoho, etc.), advanced Excel/MS Office, and familiarity with HR analytics/Power BI. Experience with AI-driven HR tools is an advantage.

- Industry Exposure: Track record of representing organizations in HR forums, industry conferences, or awards; experience in preparing impactful submissions and presentations for such platforms.

- Personality: Highly dynamic, energetic, a go-getter, and self-starter who thrives in fast paced, high-growth environments.

- Leadership: Strong team management and coaching skills, with experience handling multi-location teams.

- Compliance: Deep understanding of Indian labor laws and HR statutory requirements; experience supporting audits and compliance initiatives.

- Process Orientation: Proven ability to streamline and optimize HR processes using technology and automation.