About the role:

Our client is a leading global investment and technology development firm with more than $90 billion in investment capital, and offices across North America, Europe, and Asia. Since its founding in 1988, the firm has earned an international reputation for successful investing based on innovation, careful risk management, and the quality and depth of its staff, with a significant presence in the world's capital markets across a wide range of companies and financial instruments in both developed and developing economies.

Our client is looking for a hands-on IT Operations Manager to lead teams and operations across AV/VVE, Data Center, inventory, and IT Finance in Hyderabad, with a strong focus on AV operations and support for large-scale and custom events. The role offers the opportunity to lead a cross-functional team, stay close to day-to-day operations and service performance, and collaborate with global engineering, SRE, Helpdesk, project, support, and vendor teams.

Key Responsibilities:

- Leading and developing teams across AV/VVE, Data Center, inventory, and IT Finance operations.

- Managing AV/VVE operations, including meeting-room technology and support for large-scale and custom events.

- Leading Data Center operations, including inventory and budget control, STPI/SEZ compliance, and vendor and contract management.

- Driving project management and IT service management, including budgeting and planning.

- Staying close to day-to-day operations, escalations, service performance, and process improvements.

- Defining and monitoring KPIs, improving service quality, identifying process gaps, strengthening documentation, and driving automation.

- Collaborating with global engineering, SRE, Helpdesk, project, support, and vendor teams.

Eligibility Requirements:

- 12 - 15 years of experience in IT operations, with proven experience managing AV/VVE operations, including meeting-room technology and large-scale/custom events.

- Experience leading Data Center operations, including inventory and budget control, STPI/SEZ compliance, and vendor and contract management.

- Strong people-management experience, with a track record of building and developing high-performing, cross-functional teams.

- Expertise in project management and IT service management, including budgeting and planning.

- Ability to remain close to day-to-day operations, escalations, service performance, and process improvements.

- Experience defining and monitoring KPIs, improving service quality, identifying process gaps, strengthening documentation, and driving automation.

- Strong communication, stakeholder-management, analytical, and problem-solving skills.

- Ability to collaborate with global engineering, SRE, Helpdesk, project, support, and vendor teams.

- Experience managing global Unified Communications operations (preferred).

- Experience working in a large, global organization (preferred).

- ITIL, PMP, or related industry certifications (preferred).