IT Operations Head - NBFC

Experience : Minimum 12 years of experience skilled in Program Management or Operations Management with exposure to working for Banking/NBFC sector.

Qualification : B.E./ B. Tech /M.C.A./M.B.A.

Additional Technical Skills:

- Proficiency in enterprise tools such as Active Directory, Microsoft 365 Suite, SQL databases, and monitoring tools (e.g., SolarWinds, Nagios).

- Familiarity with automation tools like Ansible, Kubernetes, or Docker for improving operational efficiencies.

- Understanding of scripting languages (e.g., Python, PowerShell) to automate tasks and improve system management.

Key Responsibilities:

1. IT Service & Support Management:

- Lead and manage day-to-day IT operations, ensuring reliable performance and efficiency of systems.

- Oversee IT maintenance, troubleshooting, and enhancements to minimize downtime and improve user experience.

2. Project Management Office (PMO):

- Establish and lead the PMO to oversee planning, execution, and delivery of IT projects.

3. Quality Assurance

4. Vendor Management

Skillset required:

1. Program Management:

- Expertise in planning, executing, and managing IT programs and projects.

- Ability to develop and track project timelines, deliverables, and budgets effectively.

- Skilled in risk management, mitigating issues, and ensuring project objectives are met.

- Proficiency in project management tools such as JIRA, MS Project, or Trello.

2. Quality Assurance:

- Proven ability to design and implement quality and control standards across IT operations.

- Experience with frameworks like Six Sigma, ISO standards, or other methodologies to ensure operational effectiveness.

3. IT Service & Support:

- In-depth knowledge of ITIL practices, including Incident Management, Problem Management, and Change Management.

- Experience managing helpdesk operations, ticketing systems, and ensuring service delivery met SLAs.

4. Leadership & Collaboration:

- Proven ability to lead cross-functional teams, foster collaboration, and manage stakeholder relationships.

5. Communication Skills:

- Excellent verbal and written communication skills to interact with technical teams, executives, and end-users effectively.

Certifications (Preferred)

- ITIL Certification (IT Service Management).

- PMP/PRINCE2 (Project Management).

- ISO 27001 (Information Security Management Systems).