ITSM Business Analyst (Night Shift)

This is a remote position.

ITSM Business Analyst (Night Shift)

Experience: 5+ Years

Shift: Night Shift (6pm to 3am IST)

- We are seeking an experienced and motivated ITSM Business Analyst to join our team in a night shift role.

- As an ITSM Business Analyst, you will play a critical role in driving the success of our clients' ServiceNow implementations and migrations.

- Your expertise in IT service management processes and your in-depth knowledge of the ServiceNow platform will be vital in shaping efficient and effective IT service solutions.

Responsibilities:

- Utilize your minimum of 5 years of experience as an ITSM Business Analyst to analyze and understand client requirements, translating them into effective technical solutions.

- Leverage your minimum of 3 years of experience working as an ITSM Business Analyst on the ServiceNow platform to design, configure, and implement ServiceNow solutions that align with clients' needs.

- Collaborate closely with implementation partners to facilitate seamless ServiceNow migrations, utilizing your expertise gained from a minimum of 3 years of experience in this role.

- Apply your understanding of Incident, Problem, Change, Configuration, Knowledge, and Request Management processes to develop and improve IT service workflows and procedures.

- Use your experience in test plan creation and execution, including automated test scripts, to ensure the quality and reliability of implemented solutions.

- Employ your knowledge of Agile/Scrum methodologies and tools like Jira to contribute to the implementation process and maintain project visibility.

- Leverage your familiarity with the System Development Life Cycle (SDLC) processes to assist in client requirement analysis and system design, ensuring that solutions meet business goals.

- Design and implement IT process workflows, procedures, and technical standards that align with industry best practices and regulatory requirements.

- Apply your solid understanding of service management principles to support the development and enhancement of IT services.

Qualifications:

- Minimum of 5 years of experience as an ITSM Business Analyst, showcasing a deep understanding of IT service management principles and practices.

- Minimum of 3 years of hands-on experience working with the ServiceNow platform as an ITSM Business Analyst, including design, configuration, and implementation.

- A minimum of 3 years of experience working as an implementation partner, assisting organizations in ServiceNow migrations and deployments.

- Proficiency in Incident, Problem, Change, Configuration, Knowledge, and Request Management processes.

- Experience in creating and executing test plans, including the use of automated test scripts.