IT Asset Manager

Description:

We are looking for a detail-oriented and experienced IT Asset Manager to lead and manage enterprise-wide IT Asset Management (ITAM). The role will focus on driving governance, optimizing asset utilization, ensuring compliance, and delivering operational excellence across the hardware and software asset lifecycle.

Key Responsibilities:

ITAM Strategy & Leadership:

- Define and implement ITAM strategy aligned with business and IT objectives

- Establish and manage end-to-end ITAM function

- Build and mentor a team of Hardware and Software Asset Management (HAM/SAM) professionals

Process & Governance:

- Design and implement asset lifecycle processes (procurement to disposal)

- Ensure compliance with internal policies, vendor contracts, and regulatory requirements

- Define and track KPIs, SLAs, and performance metrics

Technology & Tools:

- Lead implementation and optimization of ServiceNow ITAM (HAM Pro & SAM Pro)

- Manage CMDB, Discovery, and workflow integrations for accurate asset tracking

- Collaborate with procurement, finance, and IT teams for system alignment (e.g., ERP, Coupa)

Operations & Optimization:

- Oversee global IT asset lifecycle management

- Ensure data accuracy, audit readiness, and asset reconciliation

- Drive continuous improvement to enhance visibility and reduce costs

Reporting & Insights:

- Develop dashboards and reports for asset utilization and compliance

- Provide actionable insights and recommendations to leadership

Experience & Qualifications:

- 10+ years of experience in IT Asset Management

- Minimum 5 years of hands-on experience with ServiceNow ITAM (HAM Pro & SAM Pro)

- Experience working in large-scale enterprise environments

Key Skills:

- Strong understanding of ITIL and IT asset lifecycle management

- Expertise in ITAM tools, governance frameworks, and process setup

- Excellent stakeholder management and communication skills

- Strong analytical and reporting capabilities

- Experience with procurement systems (e.g., Coupa) and integrations

Mandatory Certifications:

- ITIL Foundation / Intermediate Certification

- ServiceNow Certified Implementation Specialist - ITAM