Isprava - Zonal Head - Luxury Hospitality

Job Description:

- Responsible for the overall Hospitality, Housekeeping, Maintenance, Training & Procurement of Goa Villas of Lohono

- Overseeing and managing all estate managers and working closely with central team department heads on a daily basis.

- Do Recce of new homes directly or with help of team members & do necessary arrangements to get the Villas be ready to get listed on Lohono platform

- Responsible for safeguarding the quality of operations both (internal & external audits).

- Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

- Oversee the operations functions of all the Villas of the region, as per the Organizational chart.

- Hold regular briefings and meetings with all Estate Managers daily, weekly, monthly etc to meet the expected goals

- Ensure full compliance to Villas/ Homes of the region's operating controls, SOP's, policies, procedures and service standards.

- Handling complaints, and oversee the service recovery procedures.

- Responsible for the preparation, presentation and subsequent achievement of the Villas annual Operating Budget, and Capital Budget.

- Manage on-going profitability of the Villas of region, ensuring revenue and guest satisfaction targets are met and exceeded.

- Deliver regional budget goals and set other short and long term strategic goals for the property.

- A strong understanding of P&L statements and the ability to react with impactful strategies

- Ensure that monthly financial outlooks for Villas, Food & Beverage, Admin & General, Events & Experience etc. on target and accurate.

- Prepare a monthly financial reporting for the owners and stake holders.

- Draw up plans and budget (revenues, costs, etc.) of the region

- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.

- Act as a final decision maker in hiring a key staffs: Villa Associates, GRE, HK Supervisors etc.

Skills Required

- Proven experience in Hospitality & Housekeeping (5 years +)

- Ability to manage teams and deliver results

- Ability and willingness to train team members to deliver results

- Ability to set targets and manage teams to achieve those targets

- Excellent written and spoken communication

- Excellent planning and organizational skills

- Home owner & Customer-service orientation

- Advanced MS Office especially PowerPoint for building proposals

- Softer Elements: Growth-oriented mindset, Solution-oriented, interested in learning and improving

Qualification:

- Bachelors in Hospitality Management

- Post Graduate (preferred)

Industry experience required: 5 Star hotel experience Mandatory

- 10 + years of relevant work experience