Role Overview:

We are looking for an experienced BPO Presales Lead with a strong emphasis on outsourcing related presales/bid management. This role requires a detail-oriented professional who can coordinate and manage the full bid lifecycle, ensuring timely delivery of high-quality, competitive proposals.

What would you do:

- Lead and manage the entire bid process from opportunity identification through to contract award, including RFPs, RFQs, and other client submissions.

- Coordinate bid activities across departments, working closely with sales, WFM, solutions, delivery, digital, IT, Transition, commercial, and legal teams.

- Support the Solutions team in developing and driving bid strategies, win themes, and compelling narratives tailored to client needs for each opportunity and industry.

- Oversee the creation and maintenance of proposal templates and bid documentation to ensure consistency and compliance, collaborating extensively with the Marketing team.

- Ensure all bid submissions are of high quality, meet client requirements, and are aligned with corporate guidelines especially for commercial, legal and brand.

- Schedule and lead bid kick-off meetings, progress reviews, and final bid approvals before submission.

- Track and monitor bid timelines, addressing risks and challenges proactively to meet deadlines.

- Suggest bid strategies and outcomes to Solutions / Cross functional Team by providing analysis and insights for continuous improvement based on previous submissions.

- Maintain a dynamic repository of proposal content, win themes, and past bid responses for future reference and efficiency in responding to the bids.

- Support contract negotiations by providing relevant insights and documentation as required.

What you bring to table:

- Bachelors degree in business administration, Management, or a related field.

- 5 years of experience in BPO presales with a strong background in bid and proposal management.

- Demonstrated success in managing complex bids and securing high-value contracts.

- Excellent project management skills, with a focus on meeting deadlines and quality standards.

- Strong communication skills for articulating strategies and leading stakeholder discussions.

- Proficiency in proposal management tools and software (e.g., MS Office Suite / CRM is a value add).

- Strong analytical skills with a keen eye for detail and compliance.

- Effective leadership and cross-functional team coordination.

- Strategic, outcome-focused thinking.

- Strong organizational and multitasking abilities.

- High proficiency in MS word, PowerPoint and Excel for crafting compelling bid presentations/proposals.

- Problem-solving mindset with the ability to thrive under tight timelines.