Job Position: Product Manager - Card Issuance

Job Locations: Bhubaneswar

Compensation: Negotiable

Experience: 7+ Years

Company Description-

iServeU is Asia's leading banking infrastructure platform provider enabling financial enterprises to offer embedded banking services to their end customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products.

iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.

- We process around 2500 transactions per second by levering distributed & auto scale technology like K8.

- Our core platform combines of 1200+ micro services.

- Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate.

- Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.

- Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.

Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation.

For more details visit: www.iserveu.in

JOB DESCRIPTION:

As a Product Manager for Card Issuance (Credit) in iServeU, you will be responsible for the end-to-end management of credit card issuance products and services. You will collaborate with cross-functional teams, including engineering, design, marketing, and compliance, to define and execute the product roadmap, ensuring that our card issuance offerings meet the needs of our customers and are in compliance with relevant regulations.

Responsibilities:

1. Research and analyse customer, market, and competition trends and develop and maintain a clear product strategy and vision for credit card issuance, aligning it with the company's overall goals and objectives.

2. Create and maintain a detailed product roadmap, prioritizing features and enhancements based on inputs from stakeholders, market analysis, industry insights, client requirement and business goals.

3. Work closely with engineering, design, compliance, and marketing teams for enhancement or up gradation of existing credit card issuance product or development of new product which is intuitive and user-friendly. Perform necessary testing and provide required signoffs.

4.Prepare and manage regular updates of product catalogues and manuals.

5.Responsible for setting up of the standard processes, updating policies, adhering to regulatory and bank compliances for credit cards

6.Define product requirements, user stories, and specifications. Oversee the development process, ensuring that products are delivered on time.

7.Regularly conduct data and market study providing effective analysis & suggestions for product improvement. Also, responsible for closely tracking, monitoring, analysing operations for product optimization.

8. Strict compliance with Bank standards, like AML, internal and external control, compliance, and any other related requirements

9.Closely work with product head to drive overall product and business strategy and align internally with cross functional teams in the credit card eco system like portfolio, technology, operations, risk, compliance, and many other functions.

10.Identify and mitigate potential risks associated with card issuance, including fraud and security concerns.

Desired Qualifications/ knowledge:

1.Bachelor's degree in a related field (e.g., Finance, Business, or Computer Science). MBA or relevant advanced degree is a plus.

2.Significant experience in project management of which at least 2+ years were spent in managing implementation of credit card programs for issuers with organizations such as TSYS, Fiserv (VisionPLUS), FIS, ACI Worldwide etc.

3.Proven experience as a Product Manager in the Fintech industry, with a focus on credit card issuance or related financial products.

4.Should have worked in modern credit card platforms and issuance systems.

5.Should have knowledge in PCI-DSS frameworks, Card data protection.

6.Must have knowledge in issuance, compliance, privacy, data security and program management to certified modern issuance platforms.

7.Strong understanding of financial regulations, compliance, and risk management.

8.Deep technical understanding of Credit Card Processing systems

9.Deep business understanding of Credit Card Programs

10.Detailed implementation familiarity on subjects such as credit card issuance, card processors, card networks, card vendors, Fraud and Risk, origination & decisioning, operations, support and collections

11.Proven ability to develop effective, cross-organization relationships, collaborating and communicating across business and technology stakeholders

12.Technical knowledge and familiarity with respect to system integration and app development

13.Experience in planning and coordinating migration of existing portfolios from other vendors

14.Advanced expertise with project management tools and excel

15.Advanced expertise in project management methodologies - agile / lean / scrum