Overview:

The Regulatory Assistant Manager is responsible for the day-to-day management, oversight and development of the Regulatory Reporting team within the Global Center of Delivery.

This role is accountable for ensuring that deliverables are completed accurately, on time and in accordance with internal procedures, regulatory requirements and client expectations, while also supporting the development of team capability, performance standards and operational efficiency.

The role combines people leadership, delivery oversight, capacity management, control focus and continuous improvement and works closely with onshore stakeholders and support teams to maintain a consistent and scalable operating model.

Responsibilities:

- Oversee the performance and output of the Regulatory Reporting team, ensuring deliverables are completed in line with agreed timelines, quality standards and reporting requirements.

- Monitor team performance, capacity and workflow, reallocating resources where necessary to support delivery and manage peak-cycle demands.

- Provide leadership, coaching and direction to the team, supporting professional development, training, accountability and performance management.

- Ensure team members understand role expectations, procedures, controls and delivery standards, and address performance issues or delivery concerns in a timely and constructive manner.

- Work closely with the Associate Director, onshore stakeholders and internal support teams to manage delivery priorities, escalations, governance reporting and service performance.

- Support the implementation of process enhancements, workflow improvements, KPI reporting and broader team initiatives designed to strengthen efficiency, scalability and operational control.

Tasks:

- Oversee the timely and accurate completion of deliverables across the Regulatory Reporting team.

- Monitor work allocation, team capacity and workflow status, adjusting resources as required.

- Act as a first line management escalation point for delivery, quality, timing and people-related issues.

- Review team performance against KPIs, service levels and quality standards.

- Lead, coach and develop direct reports and wider team members as required.

- Support objective setting, feedback, performance conversations and development planning.

- Ensure procedures, controls and checklists are followed consistently across the team.

- Coordinate with onshore stakeholders and relevant support teams to manage priorities, issues and delivery expectations.

- Support escalations relating to delays, quality issues, process breakdowns or stakeholder concerns.

- Oversee workflow tools, management information and team reporting metrics.

- Support training plans, onboarding of new joiners and capability development across the team.

- Drive continuous improvement initiatives to improve efficiency, consistency and quality of outputs.

- Support governance meetings, reporting packs and service review discussions as required.

- Participate in recruitment, interviews and resourcing discussions as needed.

- Undertake additional responsibilities aligned with the management and development of the Regulatory Reporting function.

Key Skills:

- Strong people leadership and team management capability.

- Strong organisation, prioritisation and workload management skills.

- Ability to manage deadlines, high-volume periods and competing priorities.

- Strong communication and stakeholder management skills.

- Ability to coach, develop and hold team members accountable.

- Strong judgement and escalation management capability.

- Strong control awareness and focus on quality, timeliness and documentation standards.

- Good analytical skills and ability to interpret team performance data and trends.

- Ability to work collaboratively across locations and functions.

- Continuous improvement mindset and ability to support operational change.

Experience:

Essential:

- Experience managing or supervising a team in a financial services, regulatory reporting, fund services, depositary or similar environment.

- Experience overseeing deadline-driven deliverables and operating against KPIs / SLAs.

- Experience coaching staff, managing performance and supporting development.

- Experience working with workflow management, capacity planning and issue escalation.

Preferred:

- Experience in a Global Center of Delivery / offshore delivery model.

- Exposure to AIFMD Annex IV or broader regulatory reporting processes.

- Experience working with onshore / front office stakeholders in a matrixed environment.

- Degree in accounting, finance, business or a related discipline.

Key behaviours:

In addition to demonstrating our Group Values, the role holder will be expected to demonstrate strong collaboration, accountability, sound decision making, stakeholder management, a drive for results, continuous improvement and a commitment to quality and control.