iOPEX Technologies - Salesforce Competency & Delivery Lead

Requirement Summary / Job Brief:

The Salesforce Competency & Delivery Lead is responsible for driving the successful delivery of Salesforce solutions across the organization, ensuring technical excellence, stakeholder satisfaction, and alignment with business objectives. This role combines strategic leadership of the Salesforce practice (competency) with hands-on delivery oversight, requiring deep expertise in Salesforce technologies, project management, and team leadership.

ABOUT THE TEAM:

You will be part of the Digital Engineering Services team at iOPEX which is a new-generation Digital Service Solution Provider, transforming the way businesses operate in a digitally connected world. We are looking for vibrant individuals who share the common values of Intrapreneurship, Customer Focus, Integrity, and Transparency, which we call as the iOPEX Code.

ROLE & RESPONSIBILITIES:

- Lead end-to-end delivery of complex Salesforce projects, ensuring they are completed on time, within scope, and within budget.

- Oversee a portfolio of Salesforce initiatives, providing strategic direction, resource management, and risk mitigation.

- Develop and maintain Salesforce competency within the organization, including talent development, best practices, and knowledge sharing.

- Serve as the primary point of contact for stakeholders, managing expectations and ensuring high levels of client satisfaction.

- Collaborate with cross-functional teams (business analysts, architects, developers, QA, and operations) to deliver integrated solutions).

- Drive continuous improvement initiatives to enhance delivery processes, quality standards, and operational excellence.

- Mentor and coach technical and functional Salesforce teams, fostering a culture of innovation and high performance.

- Identify and pursue opportunities for solution expansion, upselling, and cross-selling within existing accounts.

- Ensure compliance with data quality, data governance, and security standards.

- Support pre-sales activities, including solution design, estimation, and proposal developments

SKILLS REQUIRED:

- Overall 15+ years of progressive experience in IT solution design, systems development or technology consulting with a strong background in Salesforce architecture and implementation.

- Deep understanding of Salesforce platform architecture, including cloud-based principles (SaaS, PaaS), integration patterns, and data modeling.

- Strong communication and presentation skills to engage both technical and non-technical stakeholders, especially during pre-sales activities

- Up-to-date knowledge of Salesforce best practices, release management, and governance strategies to ensure solution quality and compliance

Advanced problem-solving and analytical abilities to design scalable, secure, and high-performance solutions for complex business needs

OUR INVESTMENT IN YOU:

World class enablement and on-demand training :

- Proper onboarding on iOPEX service offerings and enable a structure learning curve.

- Exposure to executive thought leaders with a passion for living our values.

- Clear pathways for career advancement and opportunities for progression within the organization.

- Access to wide range of training programs, workshops to enhance your technical skills.

COMPENSATION AND BENEFITS:

- iOPEX compensation package for the role includes a Base Salary plus a Bonus component linked to performance.

- Performance will be measured based on the KRAs and performance bonus will be processed every 6 months.

- Eligible for 12 Casual and 14 planned leaves post confirmation as per company policy.

- Comprehensive medical insurance covering the family,

ABOUT IOPEX:

iOPEX is a new-generation Digital services provider offering AI Engineering and AI Operations services. We help businesses scale up operations and adapt to new demands while keeping costs in check. With deep domain expertise, data-driven strategies, and AI solutions, we help you unlock the true potential of your investment and set you up for a sustainable future.

We are a new-generation Digital Service Solution Provider, transforming the way businesses operate in a digitally connected world. At the core of our approach lies the synergy of human ingenuity and AI. By leveraging use-case- driven data infrastructure, fine-tuned AI models, and targeted innovation, we help enterprises overcome operational bottlenecks and deliver measurable outcomes with every step.

Our expertise lies in reengineering workflows, integrating intelligent systems, and building adaptive frameworks that align with evolving business needs. By turning complexity into clarity, we empower businesses to serve their customers better, make smarter decisions, and achieve sustained growth. We focus on execution that bridges innovation and practicality, ensuring every transformation leads to tangible and lasting results. Our AI-driven support beyond implementation includes a roadmap for continuous improvement, ensuring your business stays ready for evolving challenges and opportunities. No wonder we boast of a marquee list of Fortune 500 clients, and many more, each being 100% reference-able.

We are an equal opportunity employer committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.