Intugine Technologies - Customer Success Manager

Key Responsibilities:

- Serve as a primary point of contact for customers pre and post-implementation, ensuring smooth onboarding and product adoption.

- Understand customer goals and help them achieve measurable success using the product.

- Analyze product usage data and customer feedback to identify patterns, issues, and opportunities for improvement.

- Collaborate with Product, Tech, and Sales teams to communicate customer needs and support product enhancements.

- Educate customers on new features, updates, and best practices through regular communication and demos.

- Track key metrics like usage, adoption, renewals, and customer satisfaction to monitor success.

- Help manage escalations and ensure timely resolution with internal support teams.

- Maintain documentation of customer interactions, feature requests, and success stories.

Required Skills & Qualifications:

- 2-4 years of experience in Customer Success, Business Analyst, or related client-facing roles (internships included).

- Strong communication and presentation skills with a customer-first mindset.

- Basic understanding of SaaS products, analytics, or technology platforms.

- Problem-solving and analytical thinking with attention to detail.

- Familiarity with CRM, Helpdesk, SQL and Excel.

- Ability to work collaboratively across teams in a fast-paced, agile environment.

- Strong logical aptitude and willingness to learn