Strategic Vision and International Market Expansion:

- Define and drive the long-term roadmap for international business across SaaS solutions, backend operations, and digital health services.

- Expand presence in MENA region and other emerging markets through digital health enablement, backend claims/cashless support, and tech/implementation partnerships.

- Position company as a partner of choice for insurers, governments, and corporates in health tech transformation, with differentiated offerings and outcome-driven delivery.

- Incorporate Medical Value Tourism (MVT) as a strategic lever by integrating Indias healthcare excellence with digital cross-border enablement.

- Ensure go-to-market strategies include local regulatory adaptation, compliance localization, and multilingual service models.

Revenue Leadership and P&L Accountability:

- Own P&L for the international vertical, ensuring revenue growth, margin improvement, and alignment with AOP/LRS targets.

- Lead pricing, renewals, and monetization strategies in close coordination with actuary teams to ensure commercial viability and margin alignment.

- Drive upsells and cross-sell within existing client base using usage metrics, outcome dashboards, and SLA performance.

- Partner with finance to ensure revenue forecasting, cost control, and EBIT contribution at portfolio and geography levels.

Operational Delivery and Scalability:

- Ensure seamless delivery of backend services like claims processing, cashless approvals, and CRM across geographies.

- Maintain service consistency across languages, time zones, and integration touchpoints (SaaS platforms, APIs, insurer interfaces).

- Build scalable operations to support rapid onboarding in new markets without compromising SLAs.

- Design delivery frameworks to balance core product reuse vs region-specific customizations efficiently.

Digital Health Enablement & SaaS Product Strategy:

- Shape the product roadmap for international SaaS offerings, ensuring insurer workflows, compliance, and UX standards are met.

- Collaborate with product/tech teams to deliver modular, API-first products that fit diverse insurer ecosystems.

- Drive automation, analytics-led decision support, and multilingual feature capabilities as default in all SaaS rollouts.

- Ensure product-market fit across different healthcare models by continuously benchmarking industry and client needs.

Client Engagement & Relationship Governance:

- Drive CXO-level connects across clients, tech partners, brokers, and institutional stakeholders internationally.

- Establish formal governance cadences including QBRs, roadmap reviews, and executive check-ins.

- Own client satisfaction, renewal wins, and NPS targets; proactively address delivery or escalation risks.

- Represent in global health-tech forums, public platforms, and regional alliances to strengthen brand and visibility.

Risk, Compliance & Contractual Oversight:

- Ensure compliance with data protection laws (e.g., GDPR, local regulations), digital health norms, and cross-border IT practices.

- Own contract governance including service scope, audit readiness, and SLA commitment tracking.