Job Title : Presales Specialist IT Infra Managed Services

Location : Mumbai

Experience Required : 10+ years in IT Services / Pre-Sales / Solution Consulting

Job Type: Full-Time

Industry : Information Technology & Services

About the Role:

- We are seeking an experienced and proactive Solution Consultant / Pre-Sales Manager to join our team. The ideal candidate will have a strong understanding of IT Services, emerging technology trends, and solution design principles. You will play a key role in packaging new service offerings, responding to RFPs/RFQs, and developing innovative, customer-centric IT solutions that drive business growth.

- This role demands close collaboration with sales, delivery, and partner teams to create impactful proposals, presentations, and go-to-market strategies tailored to client needs.

Key Responsibilities:

1. Offering Development & Market Research

- Keep abreast of technology trends, market dynamics, and customer needs in the IT services domain.

- Develop and package new offerings that complement the existing service portfolio.

- Evaluate and repackage current offerings to increase market penetration and customer adoption.

- Conduct competitive analysis and contribute to strategic initiatives for service differentiation.

2. Sales Collaboration & Customer Engagement

- Work closely with the sales team to understand customer pain points and suggest actionable solutions that can generate business opportunities.

- Actively participate in account mining, cross-selling, and up-selling activities, aligning customer needs with relevant service capabilities.

- Support sales and account managers with impactful presentations and technical discussions during client meetings.

3. RFP/RFQ/RFI Management

- Demonstrate expertise in analyzing and responding to RFPs, RFQs, and RFIs with high-quality, timely submissions.

- Understand customer requirements and translate them into detailed technical and business solutions.

- Conduct discussions with customers and stakeholders to clarify RFP specifications when required.

- Collaborate with delivery and technical teams to develop service designs, delivery models, and cost structures aligned with business objectives.

- Prepare technical and commercial proposals that are accurate, compliant, and compelling.

4. Solution Design & Proposal Development

- Create winning solutions in response to RFPs by integrating inputs from cross-functional teams.

- Apply sound understanding of service delivery methodologies, frameworks, and tools to design robust IT solutions.

- Leverage automation, tools, and innovative technologies to improve service efficiency and value.

- Conduct Cost-Benefit Analysis (CBA) and support the creation of financial models for proposals.

5. Collateral & Knowledge Management

- Develop case studies, whitepapers, and technical collaterals that showcase organizational capabilities and successful project deliveries.

- Create industry-specific content and marketing materials aligned with business objectives and client requirements.

- Ensure knowledge management systems are up to date with relevant documentation, offerings, and reusable content.

6. Strategic Partnerships & OEM Engagements

- Build and manage strategic relationships with technology partners, OEMs, and automation tool providers.

- Explore and evaluate new tools and technologies to strengthen the service delivery portfolio.

Required Qualifications & Skills:

Educational Qualification:

- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

- MBA or equivalent qualification in Sales/Marketing/IT Management (preferred).

Experience:

- 5-10 years of relevant experience in Pre-Sales, Solution Consulting, or IT Services.

- Proven track record in building and responding to RFPs/RFQs/RFIs for IT solutions.

Technical & Professional Skills:

- Strong understanding of IT service delivery methodologies, frameworks (e.g., ITIL, Agile), and solution design.

- Good knowledge of tools, automation technologies, and service management platforms.

- Proficiency in Cost-Benefit Analysis (CBA) and technical proposal support.

- Experience in conceptual, consultative, and strategic selling.

- Ability to create high-quality presentations and proposal documents backed by market intelligence.

- Excellent communication, analytical, and problem-solving skills.

- Strong collaboration and stakeholder management capabilities.

- Flexibility, adaptability, and a proactive approach to customer engagement.