Manager/Head - QA | inMorphis

Location: Noida

Experience: 12 - 15 Years

Role Overview:

We are looking for an experienced Manager - QA to lead ServiceNow QA delivery across multiple customer engagements. The role focuses on customer relationship management, delivery excellence, QA solutioning, commercial accountability, and AI - driven testing efficiency.

Key Responsibilities:

- QA Delivery Management: Own end - to - end QA delivery across multiple ServiceNow engagements, ensuring quality, timelines, resource utilization, and delivery commitments.

- Client Relationship Management: Build strong customer relationships, lead governance reviews, manage escalations, and drive customer satisfaction and retention.

- Solutioning & Presales: Lead QA discovery, solution design, effort estimation, resource planning, and contribute to RFP/RFI responses, proposals, and SOWs.

- AI & Test Automation: Drive ServiceNow ATF, test automation, and practical adoption of Generative AI for test case generation, test data preparation, defect analysis, and testing efficiency.

- Delivery & Commercial Performance: Monitor delivery KPIs, project budgets, productivity, utilization, risks, and margins.

- Team Leadership: Lead QA teams across engagements and collaborate with ServiceNow development, architecture, project management, and account teams.

Required Skills & Experience:

- 12 - 15 years of experience in QA/Quality Engineering, with substantial ServiceNow QA delivery leadership.

- Strong knowledge of ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, or CSM.

- Hands - on understanding of ServiceNow ATF, test automation, regression, integration, and release testing.

- Experience managing multiple projects and enterprise customer engagements.

- Strong client - facing skills, stakeholder management, governance, and escalation handling.

- Experience in QA solutioning, effort estimation, resource planning, RFP/RFI responses, and SOWs.

- Practical exposure to AI - enabled testing, Generative AI, or intelligent automation.

- Understanding of Agile, SDLC/STLC, CI/CD, release management, and delivery governance.

- Strong communication, commercial awareness, and problem - solving skills.

Preferred Certifications:

- ServiceNow CSA, ServiceNow ATF, ISTQB Advanced Level, AutomatePro, ITIL, PMP/PRINCE2, or relevant AI/testing certifications.

What We're Looking For:

- A customer - focused QA leader who can combine ServiceNow expertise, client relationship management, solutioning, and AI - enabled delivery to achieve predictable outcomes and measurable business value.