SVP of India Operations

Location: Ahmedabad, Gujarat (On-site)

About Injala

Injala is a fast-growing, multi-national SaaS company headquartered in Dallas, Texas, with a global team of over 200 employees. We build cutting-edge platforms that transform risk management, insurance compliance, and operational workflows across the construction and real estate industries.

About the Role

We are seeking an experienced Senior Vice President India Operations to lead and scale our business operations in Ahmedabad, India. This is a critical execution-focused role responsible for managing our India presence, scaling service delivery and support teams, and ensuring we are operationally prepared to meet the growing demand for our products and services.

We are looking for a business leader / operator - someone with strong business acumen and true operations leadership experience. A builder of organizations. A strategist. A deal maker. Someone who knows how to shape teams, instill core values, create strong recruiting processes, develop careers, build a brand and an environment people aspire to be part of. The focus is shaping our India into a world-class organization.

You will report directly to the CEO (US-based) and work closely with the COO (US-based) and SVP of Engineering (India-based) to ensure clear functional boundaries and alignment. You will also serve as a key operational partner to the VP of Sales (US-based), ensuring our India team is resourced, structured, and ready to fulfill market demand.

This is not an HR or admin role - this is a business ownership role. You will act as the business operator and internal integrator for Injala India, with full visibility and accountability over execution, talent growth, process discipline, and scalable support systems.

Key Responsibilities

1. Operational Leadership

- Take full ownership of India operations, ensuring efficient, responsive, and disciplined business execution.

- Act as the right hand to the COO, translating strategic goals into operational plans across India.

- Establish clear boundaries and synergies with the SVP of Engineering to avoid overlap and drive complementary execution.

- Build and maintain strong coordination between Engineering (led by SVP) and Delivery/Support/Professional Services functions under your domain.

2. Large-Scale Program Management

- Lead planning and execution of complex, cross-functional programs, including enterprise implementations, internal delivery initiatives, and operational scaling projects.

- Build and run program governance: timelines, milestones, risk tracking, stakeholder updates, and reporting.

- Collaborate with product and engineering teams to ensure delivery programs are aligned with platform and feature roadmap.

3. Product Execution Support

- Partner with product and engineering teams to ensure India-side readiness for product rollouts, implementation support, and customer onboarding.

- Take ownership of operational aspects of product delivery where applicable - such as configuration services, customer enablement, and internal rollout coordination.

4. Team Growth & Capacity Planning

- Scale operational and professional services teams based on demand pipelines and sales forecasts.

- Build hiring plans aligned to growth objectives, working with recruiting partners to bring in top-tier talent.

- Own onboarding and performance ramp-up processes to ensure new hires are quickly productive.

5. Process & Execution Discipline

- Implement scalable operating rhythms, SOPs, and KPIs for India-based operations.

- Ensure consistent execution across teams while maintaining agility and responsiveness.

- Use The Injala Way as a foundational framework to build a high-performance culture without micromanaging.

6. Demand Alignment

- Act as the supply-side partner to the VP of Sales, ensuring India is ready to meet the growth in client onboarding, support, and service delivery.

- Coordinate staffing and planning in anticipation of new deals, pilots, and product expansion.

7. Cross-Functional Coordination

- Collaborate with SVP Engineering to avoid role overlap and ensure clear boundaries between product development and delivery/support functions.

- Partner with global leaders in HR, Finance, and Admin to ensure smooth local execution.

8. Administrative Oversight

- Manage core India admin functions: office operations, vendor relationships, expense approvals, payroll coordination (with global finance), and compliance.

- Oversee future office moves or expansion planning as needed.

What You Bring

- 10+ years of operational leadership across delivery, support, or professional services functions, ideally in a SaaS or product-based company.

- Demonstrated ability to build and scale teams in India for a US-headquartered tech company.

- Strong business acumen and ownership mentality - you operate like a founder, not just a manager.

- Familiarity with both engineering teams and customer-facing delivery functions, and how to build a strong bridge between the two.

- Clear communicator with experience reporting to U.S.-based executives and collaborating cross-functionally across global teams.

- Experience implementing process discipline and KPIs without bureaucracy.

- Comfortable operating in high-growth, fast-paced environments where structure needs to be built.

- Based in (or willing to relocate to) Ahmedabad, India.

Why This Role Matters

As Injala continues to scale rapidly, our ability to execute with discipline and agility in India is critical. This role is the anchor for business operations in India - ensuring that as demand grows, supply scales with it. The core structure is already in place. Now we need a world-class operator to lead and deliver.