Must have:

- Strong business analysis and requirements-engineering skills, including user stories and acceptance criteria.

- Good understanding of end-to-end Supply Chain processes and the role of digital products in supporting them.

- Ability to analyse data, identify patterns and translate findings into actionable business insights.

- Experience with backlog refinement, prioritisation, functional validation and user acceptance testing.

- Ability to map processes, clarify business rules and structure complex information.

- Excellent stakeholder communication, workshop facilitation and relationship-management skills.

- Ability to communicate effectively with business, product, architecture, data and technical delivery teams.

- Strong problem-solving, critical-thinking and attention-to-detail capabilities.

- Collaborative, user-centric, value-oriented and continuous-improvement mindset.

- Ability to work effectively in a complex, multi-team and multi-vendor environment.

Good to have:

- Experience with Agile product management and delivery practices.

- Knowledge of Supply Chain Planning, Logistics, Manufacturing, Customer Service, Quality or Procurement processes.

- Experience with analytics, reporting or visualisation tools and common data concepts.

- Familiarity with enterprise platforms, APIs, integrations and master-data concepts.

- Experience supporting product adoption, change management or business readiness.

- Bachelor's or Master's degree in Supply Chain, Business, IT, Data, Engineering or a related field.

- 5+ years in product analysis, business analysis, Supply Chain digital solutions or enterprise delivery.

- Proven experience translating stakeholder needs into clear requirements and supporting product delivery in a complex organisation.

- Relevant business analysis, Agile, product management, data analytics or Supply Chain certification is an advantage.

Key Responsibilities:

1. End-user understanding and business analysis:

- Build a strong understanding of Supply Chain processes, user journeys, pain points and expected business outcomes.

- Engage end users and business stakeholders through interviews, workshops, observations and feedback sessions.

- Translate business needs into clear problem statements, use cases, process requirements and product requirements.

- Document current and target processes, business rules, dependencies and impacts where relevant.

- Ensure that requirements are traceable to agreed business value and user outcomes.

2. Requirement gathering, refinement and prioritisation:

- Collaborate with the Product Owner to gather, structure, validate and prioritise requirements.

- Create and maintain product requirements, user stories, functional specifications and supporting documentation.

- Support backlog refinement by clarifying scope, assumptions, dependencies, constraints and expected outcomes.

- Help define and refine acceptance criteria so requirements are testable, complete and ready for delivery.

- Assess change requests and support analysis of business value, urgency, effort, risk and impact.

3. Product communication and stakeholder alignment:

- Help the Product Owner communicate the product vision, business needs, priorities and expected benefits in language understood by all stakeholders.

- Act as a bridge between Supply Chain users, product management, solution architects, data teams, developers, testers and delivery partners.

- Prepare clear materials for decision-making, refinement sessions, governance forums, demonstrations and user engagement.

- Maintain stakeholder alignment on scope, priorities, decisions and changes.

- Support communication with stakeholders to deepen understanding of their needs, concerns and expectations.

4. Data analysis and insight generation:

- Collect, validate and analyse relevant product, process and user data to support product decisions.

- Identify patterns, trends, correlations, exceptions and root causes that can inform product strategy and prioritisation.

- Define and monitor product indicators in collaboration with the Product Owner and business stakeholders.

- Translate analysis into concise insights, recommendations and improvement opportunities.

- Support data quality assessment and clarify analytical definitions and business rules used by the product.

5. Delivery, testing and release readiness:

- Support delivery teams throughout solution design, build and configuration by clarifying requirements and expected outcomes.

- Collaborate with testing and business teams to define test scenarios and support functional validation and user acceptance testing.

- Validate delivered functionality against agreed requirements and acceptance criteria.

- Support demonstrations, release readiness, user documentation and handover activities.

- Capture defects, gaps and enhancement opportunities and help prioritise the required follow-up.

6. Risk, dependency and change management:

- Support the Product Owner in identifying, assessing and mitigating risks that may affect product success.

- Identify dependencies across Supply Chain processes, data, integrations, systems and delivery teams.

- Maintain visibility of assumptions, constraints, issues and decisions affecting requirements or product outcomes.

- Support change-impact analysis and contribute to adoption and business-readiness activities.

- Escalate unresolved requirement, data or stakeholder issues through the appropriate governance channels.

7. Product performance and continuous improvement:

- Analyse product effectiveness, usage, adoption, user satisfaction and business outcomes.

- Identify improvement opportunities and recommend actions to enhance product value, usability, effectiveness and profitability.

- Actively seek feedback from stakeholders, team members and end users.

- Convert feedback and performance insights into actionable backlog items and improvement proposals.

- Support post-release reviews and ensure lessons learned are incorporated into future product iterations.

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