Total Experience: 3-6 years

Technical Skills Required:

- Total experience: 2+ years in business analysis, functional consulting, Finance process improvement, product delivery or a related field.

- Relevant experience: 3+ years working with Invoice to Cash or Accounts Receivable processes, including requirements, testing, process improvement or stakeholder collaboration.

- Previous hands-on experience with Esker, HighRadius or BlackLine is an advantage, not a requirement.

- Education: Bachelor's degree or equivalent experience in Finance, Accounting, Information Systems, Business, Engineering or a related discipline.

- Certifications (if any): Business analysis, Finance process, product management or Agile certification is an advantage, but not mandatory.

Key Responsibilities:

Core responsibilities:

- Collaborate with the Product Owner and Finance stakeholders to gather, clarify and prioritise Invoice to Cash business needs in line with the product vision and roadmap.

- Analyse I2C processes, pain points, data and functional dependencies, and translate them into clear requirements, user stories, process descriptions and product artefacts.

- Support backlog creation and refinement, including clear and testable acceptance criteria.

- Assess proposed solutions and identify impacts across processes, data, controls, integrations and users.

Delivery / operational responsibilities:

- Work with internal teams and technology providers throughout design, build, testing and release.

- Support business validation, defect clarification and release readiness.

- Identify functional risks, dependencies and constraints, support mitigation actions and escalate when required.

- Use product data, operational insights and user feedback to recommend improvements to effectiveness, adoption, reliability and value.

- Maintain and share I2C product and process documentation to retain critical knowledge internally.

Stakeholder & collaboration responsibilities:

- Support the Product Owner in communicating business needs and product decisions clearly to end users, Finance stakeholders, Product Team members, Chapter colleagues and delivery partners.

- Facilitate working sessions and collaborate across Finance products when requirements or solutions have cross-product impacts.

- Build effective working relationships with AMS teams, technology providers and other external partners while maintaining accountability and knowledge within the Product Team.

Must Have:

- Strong understanding of Invoice to Cash and Accounts Receivable processes, including invoicing, cash application, collections, credit management and period-end controls.

- Practical experience with Invoice to Cash or Accounts Receivable processes in a business, functional or IT product environment.

- Direct experience with Esker, HighRadius or BlackLine is not mandatory.

- Experience translating business needs into structured requirements, user stories, acceptance criteria and functional documentation.

- Experience with backlog refinement, testing, release preparation and change delivery.

- Ability to analyse processes, data, incidents and user feedback and identify root causes, dependencies and improvement opportunities.

Good to Have:

- Knowledge of one or more I2C SaaS platforms such as Esker, HighRadius or BlackLine, including related interfaces and data flows.

- Experience in a global or multi-country environment and with harmonised or core-model processes.

- Experience supporting or coordinating IT projects, with an understanding of project planning, stakeholder management, delivery governance and execution activities when required.

- Familiarity with Agile, Scrum or Kanban ways of working and/or common product-management tools.

- Understanding of Finance controls, compliance, data quality and integration principles.

- Experience collaborating with AMS providers, system integrators or other external technology partners.