Educational Requirements (Must have)  - MBA with 5 year of experience OR  - Engineering graduate with min 6 years of experience OR  - Non Engineering graduate with min 7 years of experience  Skills:   Manager - Quality (Lean):   - Hands on Lean experience across Banking & Insurance domain  - Trainer   - Project Management skills  - Excellent Communication skills   - Certified GB/ Trained BB   - Good Minitab and Excel skills  - In-depth knowledge of lean principles  Responsibilities:-  1. Process Management: Provide implementation support for process improvement deploy improvement plan. Drive risk mitigation process improvement at engagement(s) level, act as point of escalation for all risk quality.   2. Process Institutionalization: Conduct verification audits to identify gaps in compliance to QMS; Raise and follow up on closure of CARs (Corrective Action Report(s)), Monitor Deploy process verification methods transaction monitoring.  3. Create engines for large-scale transformations and ensure implementation: Lead / participate in improvement projects; Collect and analyze data, Conduct audits and provide insights on improvement opportunities.   4. Risk Management: Identify Dc level, process level and engagement level risk by performing risk audit, and discussion with process owner and COHs.   5. Benchmarking with multiple models - bring in best-in-class practices, create platforms for sharing best-in-class practices: Deploy Best practices to achieve benchmark performance, share best practices followed in engagement at vertical and org. level.   6. Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc.): Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.

Bangalore

Infosys BPO - Manager - Transactional Quality/Lean - FSI/Banking & Insurance Domain  

Job Description for Infosys BPO - Manager - Transactional Quality/Lean - FSI/Banking & Insurance Domain   in Infosys BPM Limited in  Bangalore for (6-10) years of experience. Apply Now!