Infosys - Associate Business Analyst - ITIL/Asset Management/Service Management

Job Description:

- Own end-to-end lifecycle of major incidents (P1/P2)

- Lead incident bridge calls and coordinate resolver teams

- Act as single point of contact for stakeholders and leadership

- Provide timely communication to business and IT stakeholders

- Manage escalations across internal teams and vendors

- Ensure adherence to ITIL processes and governance

- Drive Post Incident Reviews (PIR) and Root Cause Analysis (RCA)

- Identify trends and recommend continuous improvement actions

- Coordinate with Change/Release teams during major incidents

Required Skills:

- Strong ITIL knowledge (Incident, Problem, Change Management)

- Experience in Major Incident Management

- Excellent communication and stakeholder management

- Ability to manage high-pressure situations

- Strong analytical and problem-solving skills

- Experience with ServiceNow, Remedy or similar ITSM tools

Location: Bangalore

Functional area: Cloud and Infrastructure Services

Categories: Cloud & Infrastructure Services

Industry: Bangalore

Designation: Associate Business Analyst