Infosec Ventures - Senior Manager - Customer Success

Who are we looking for?

Customer Success Manager drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to the clients, and answering queries on deliverables and generating focused insights.

Openings: 1

Experience:

Min. 3-5 Years of work experience

Requirements:

- Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.

- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.

- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.

- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

- Developing and managing client portfolios.

- Analyzing customer data to improve customer experience.

- Hold product demonstrations for customers & improve onboarding processes.

- Mediate between clients and the organization to achieve end goals.

- Handling and resolving customer requests and complaints.

- Minimize customer churn to increase customer retention.

What You can expect from us:

- Competitive salary

- Technical coaching to ensure continuous professional growth

- Awards & recognition for your hard work