Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our enterprise teams across locations. As a Customer Success Manager at Naukri.com, you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value and act as a trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: - Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. - Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. - Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. - Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. - Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. - Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. - Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. - Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: - Master's degree is a plus. - Proven track record of at least 2 years in customer success or account management roles. - Strong understanding of business processes, key matrices and skill assessment methodologies. - Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. - Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. - Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

Noida

Bangalore

Mumbai

Chennai

Info Edge - Manager - Customer Success - Naukri.com 

Job Description for Info Edge - Manager - Customer Success - Naukri.com  in Info Edge in  Noida Bangalore Mumbai Chennai for (2-5) years of experience. Apply Now!