Role Overview:

We are seeking an experienced Program Manager Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.

Key Responsibilities:

Program / Project Delivery:

- Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.

- Define project scope, timelines, milestones, and resource planning.

- Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.

Salesforce Implementation Oversight:

- Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.

- Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.

Stakeholder & Vendor Management:

- Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.

- Manage external vendors / SI partners for development and support activities.

- Drive governance forums, status reporting, and steering committee updates.

Domain Leadership Vehicle Finance:

- Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.

- Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.

Risk, Compliance & Governance:

- Ensure adherence to regulatory, audit, and compliance requirements.

- Identify and mitigate project risks, dependencies, and bottlenecks.

- Maintain proper documentation, audit trails, and control frameworks.

Process Optimization & Transformation:

- Drive initiatives to improve TAT, customer experience, and operational efficiency.

- Lead transformation initiatives such as automation, integration enhancements, and cross-sell enablement.

Testing & Release Governance:

- Oversee SIT/UAT cycles, release planning, and production deployment.

- Ensure defect closure, stability, and user adoption post go-live.

Required Skills & Competencies:

Functional & Domain Skills:

- Strong understanding of Vehicle Finance / Auto Loans / LOS processes

- Experience working on Salesforce (Sales Cloud / LOS implementations)

- Understanding of credit workflows, approval matrix, and compliance-driven processes

Program Management Skills:

- Proven experience in managing large programs and cross-functional teams

- Strong planning, risk management, and delivery governance capabilities

- Experience in Agile / Hybrid delivery models

Technical Understanding:

- Basic understanding of Salesforce architecture (objects, workflows, integrations)

- Exposure to integrations with systems such as credit bureaus, BRE, core banking, APIs

Communication & Leadership:

- Excellent stakeholder management and executive communication skills

- Ability to drive alignment across business and technology teams

- Strong decision-making and problem-solving abilities

Experience & Qualification:

- 7+ years of experience in Project/Program Management

- Prior experience in Salesforce implementations (mandatory)

- Experience in BFSI / NBFC domain (Vehicle Finance preferred)

- Bachelors degree in Engineering / Technology / Business

- PMP / Prince2 / Salesforce certifications (preferred)

Preferred Exposure:

- Salesforce LOS / CRM transformation programs

- Vendor management and SI engagement

- Digital transformation initiatives in lending journeys

Key Success Factors:

- Strong ownership of large-scale Salesforce delivery programs

- Ability to manage complex stakeholder ecosystem

- Expertise in vehicle finance processes and LOS lifecycle

- Focus on delivery excellence, compliance, and business outcomes