IndusInd Bank - Lead - Partnerships - Digital Banking Team

About the Role:

As a Partnership Lead, you will be supporting in onboarding and driving the partnership ecosystem for enhancing the customer value proposition, and improving the customer delight and business generated through the assigned banking channels.

An important part of the Digital Banking team, this individual will help in forging and executing alliances across key merchant partners and functionality stack providers followed by day-to-day management of the relevant portfolio.

Job Responsibilities:

Drive acquisition and management of alliance partners:

- Drive key partnerships with FinTech in the individual segments; personal loans, credit cards, loans against shares, savings accounts, fixed deposits, etc.

- Partnerships can be in the areas of designing new products for specific segments / co-lending / distributing the bank's products for new clients / distributing partner's complementing products to the bank's clients.

- Review the market landscape and identify partners of relevance/scale, review the business model of partners & identify synergies, and create and put up a business case for review by the committee of product, risk, technology, and compliance.

- Work closely with the Solution Delivery Group and Product team to stitch the end-to-end process and technology flow for the partner.

- Responsible for managing the partnership and accountable for the delivery of business from the partner

Partnership Portfolio Management:

- Drive digital business, transactions, and engagement metrics across partners

- Portfolio movement; Track, measure and improve key metrics (e.g., bookings, adoption, activation, etc.) and business metrics (e.g., cross-sell, up-sell, spends, revenue, and fee income)

- Analyze user behavior and key business problems to identify new opportunities in liaison with product and analytics teams

- Performance Management; Ensure timely internal and external reporting on the portfolio movement on a predefined cadence

WORK EXPERIENCE:

- Prior experience in managing alliances for driving digital business will be an added advantage

- Prior experience in working on partnerships and offer management in the financial services industry will be a bonus