Manager - Field Operations & Asset Protection

Location: Gurgaon (on-site) | Team: 60+ field executives, pan-India

The mandate:

Indofast runs one of Indias largest distributed battery-swapping networks - 150K+ battery packs, 80K+ drivers, 1,400+ stations. Every asset that goes idle, untraceable, or unrecovered is a direct hit to the P&L. This role owns the field engine that protects it. This is not a back-office role and it is not a pure enforcement role. It is a field-operations leadership position with a hard financial mandate: keep net asset loss under control while running a large ground team and using data to continuously sharpen how recovery actually happens on the ground.

What youll own:

- Lead the field engine: run pan-India (North & South) central and field recovery teams; own daily throughput, coverage, and productivity of 60+ frontline executives.

- Turn data into strategy: analyse recovery, idle-asset, and traceability data to redesign SOPs, re-segment risk, and launch initiatives that move the loss number.

- Rapid-response for high-risk assets: run an emergency response capability to secure at-risk assets before theyre lost.

- Reconciliation & audit: ensure recovered assets are correctly reconciled in-system; run regular audits across storage locations.

- Cross-functional SOP ownership: build and align recovery SOPs with Sales/BD, Ops, Product/Tech, Finance, and Legal.

- Escalation & agency management: own the resolution path for stolen/impounded assets, including FIR coordination and liaison with local authorities.

The nature of the role:

- A legal & authority dimension: a share of high-value recovery involves stolen or impounded assets - meaning FIRs and coordination with local authorities. This is handled through defined SOPs and liaisoning agencies; the role drives the strategy and manages the agencies.

- A dynamic, on-ground environment: assets are distributed and often outside direct control. This role suits someone energised by solving problems on the ground and building order out of a fast-moving operation.

Where this role takes you:

- Asset Assurance is a financial-protection function, and this seat builds a rare, high-leverage skill set: running field operations at scale, protecting a P&L line, and designing data-led operating systems.

- Path to broader ownership within Asset Assurance & Recovery as the function scales.

- Skills are directly transferable into large-scale field operations, last-mile logistics, supply-chain, and fintech field-collections strategy roles.

Who were looking for:

- 5+ years leading large ground/field operations teams (direct or dotted-line management of 50+ frontline staff).

- Genuinely enjoys solving problems inside operational chaos - bias to be connected to the ground, not just on dashboards.

- Strong data fluency: uses data to change strategy, not just report it. Advanced Excel required.

- Program management in operations: has led cross-functional operations programs end-to-end, independently.

- Process orientation: track record of converting process gaps into working SOPs.

Backgrounds that fit well:

We do not mandatorily require prior EV or battery experience. Were open to strong field-ops leaders from:

- Last-mile / logistics & delivery field operations

- EV / mobility / asset-leasing (Zypp, Yulu, Battery Smart, Bounce, Loadshare, Magenta, Rentomojo, etc.)

- NBFC / fintech field-collections strategy & operations

- Telecom infrastructure or FMCG distribution field operations

- Cash-logistics / managed field services

Nice to have:

- Exposure to EV, telematics, or GPS/telemetry-based asset tracking.

- Experience owning a loss / shrinkage / recovery metric tied to a business target.