Senior Manager Fraud Prevention & Payments.

Department: Revenue Accounting.

Role Overview:

- Experienced In Aviation digital payment systems, fraud prevention, and gateway integration.

- Skilled in enhancing customer experience, managing chargebacks, and driving process improvements.

- Proven leadership in cross-functional teams and compliance initiatives, with a strong focus on operational excellence and innovation.

Key Responsibilities Fraud Risk Management:

- Monitor and analyze real-time transactions across booking platforms for fraudulent activity.

- Implement fraud detection tools and rules tailored to aviation-specific risks (e.g., last-minute bookings, international cards, high-risk routes).

- Collaborate with IT, cybersecurity, and customer service teams to investigate and mitigate fraud incidents.

- Liaise with acquiring banks, card networks, and fraud solution providers to stay updated on emerging threats.

Key Responsibilities Chargeback & Dispute Resolution:

- Manage the end-to-end chargeback process for airline ticketing and ancillary services.

- Analyze chargeback trends by route, channel, and payment method to identify root causes.

- Coordinate with customer service and legal teams to prepare compelling representments.

- Ensure compliance with IATA, Visa, MasterCard, and other scheme rules.

Key Responsibilities: Payments:

- Lead integration of new payment methods (e.g., UPI, wallets, BNPL, international cards) across digital and offline channels.

- Work with product and tech teams to ensure seamless payment flows and reconciliation.

- Monitor payment success rates and optimize for cost, speed, and customer experience.

- Ensure compliance with PCI-DSS and aviation-specific data security standards.

- Administration of payment transactions across involved payment platforms.

- Identification and Reporting of Payment Discrepancies to PSPs, Banks/Acquirers.

- Automation of various Payment Related Projects.

- Support on Internal/External Audits.

- Monthly Dashboards for Internal Reviews and cross functions.

- Support on Monthly/Yearly closings.

- Accounting administration on compensation, refunds, and goodwill gestures.

- Validation on Compensation Claims.

- Trend Analysis on Compensation to minimize financial impacts.

- Ensure compliance with internal policies and external audit requirements.

- Understanding on Airline PSS/Payment Ecosystem and Fraud Management, other Revenue Accounting Systems.

- Knowledge on Cybersource/Accertify is preferred.

- Good Analytical Skills, communication, and stakeholder management skills.

- Awareness on IATA BSP/ARC.

Qualifications:

- Bachelor's in, Business, IT, or related field.

- 10-12 years of experience in Fraud Prevention, disputes and payment operations.

- Aviation preferred.

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Posted By

Tanvi

Senior Executive - Human Resource at IndiGo (InterGlobe Aviation Ltd)

Last Active: 19 November 2025

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Applications: 409

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Posted in

Banking & Finance