IndiGo - Senior Manager - Administration

Key Responsibilities:

Pilot Hotel Selection:

- Evaluate and shortlist hotels for international cockpit crew based on safety, proximity, amenities, and commercial viability.

- Conduct periodic audits and inspections to ensure compliance with airline standards.

Roster Coordination & Booking:

- Work closely with the roster planning team to align hotel bookings with pilot schedules.

- Manage day-to-day hotel reservations for pilots across international stations.

Vendor & Contract Management:

- Negotiate and maintain contracts with hotel partners for crew accommodation.

- Ensure adherence to agreed SLAs and resolve service-related issues promptly.

Operational Oversight:

- Monitor workflows for hotel booking and billing processes, ensuring accuracy and timeliness.

- Provide regular performance reports and cost analysis to senior management.

Compliance & Service Excellence:

- Ensure all operations comply with company policies, safety standards, and regulatory requirements.

- Maintain a customer-centric approach to enhance pilot experience during layovers.

Required Qualifications:

- Graduate in any discipline (mandatory).

- Hotel Management degree/diploma is a plus.

- Minimum 7-8 years of experience in hotel operations or crew accommodation management.

- Prior experience in airline crew operations or travel desk management preferred.

- Strong negotiation, communication, and vendor management skills.

- Proficiency in MS Office (Excel, Word, PowerPoint).

- Ability to work in a fast-paced, dynamic environment with a problem-solving mindset.

Preferred Attributes:

- Detail-oriented with strong organizational skills.

- Ability to multitask and manage multiple stakeholders across geographies.

- Customer-centric approach with a focus on service excellence.

Team player with leadership potential.