Description:

Designation: Associate Director Resource Planning, AO&CS.

Location: Gurgaon.

The Position is responsible for overseeing the resource management for airport operations and agile workforce ensuring hassle free operations and maintaining cost control.

Work Experience:

- Minimum of 10 years job related experience in Airline Operations Managing Workflow (WFM), Resources Planning for an Organization.

- Relevant Experience in Forecasting, Planning, Capacity Planning, Roster Management, Realtime Operations and MIS Management.

- Strong project management skills with track record of delivering results.

- Excellence in statistical analysis and data interpretation.

Skills:

- Organizational and Leadership Skills Problem Solving/Analytical/Reasoning Ability, Communication Skills, Hands on experience in Manpower Planning & Roster Management for 15,000+ FTE for 7+ Years.

- 5+ Years experience in managerial capacity in Manpower Planning & Rostering function.

- Must have excellent customer/stakeholder relationship management skills.

- Has to take independent decisions and manage demanding customers.

- Must be a matured individual capable to work under high pressure in a 24X7 operational environment.

- Should be able to convince/influence stakeholders and willing to engage in proactive communication and problem resolution, need strong negotiation & influencing skills.

- Strong analytical background and very savvy with numbers-MANDATORY Strong Project management skills.

- Advanced working knowledge on Microsoft Excel, Power Point and BI tools.

- Strong Analytical skills with the ability to interpret data, identify trends, and make data driven decisions.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of organization.

- Strategic thinker with the ability to anticipate future staffing needs and develop proactive solutions.

- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

- Strong leadership and team management capabilities.

- Excellent problem-solving and analytical skills.

- Ability to work effectively under pressure and meet deadlines.

- Self-motivated with strong initiative.

Work Experience:

- Manage relationship with Airport manager& vertical heads to ensure prompt services are provided within KPI parameters while simultaneously ensuring customer (airport manager/vertical head) satisfaction.

- Maintain contact with Airport managers and their teams to understand resource requirements due to operational realities, assess operational impact and provide resource within overall KPI parameters.

- Needs analytical abilities and strong negotiation & influencing skills.

- Adhere to manpower budget.

- Monitor INFORM system performance network wide, take proactive and reactive measures to ensure mandated uptime.

- Work with INFORM team for all types of defects, downtimes, transactional issues and ensure resolution within agreed time, supported by functional managers.

- Responsible as single point of contact for contract management with INFORM and ensure all contractual terms are adhered to.

- Manage all data for transactional sources and prepare effective reports.

- Responsible for all effectiveness and efficiency related reporting from INFORM and working with stakeholders to improve performance.

- Develop Strategy: Establish and implement the long-term resource planning strategy and processes across the department.

- Capacity Planning: Oversee and direct resource capacity planning models to align future resource demand.

- Demand Forecasting: Forecasting of future resource needs, including identifying skill gaps, potential overloads, and periods of under-utilization.

- Lead and mentor the Resource Planning team and collaborate closely with leadership and department heads.

- Analyze historical data, data trends, and current requirements to accurately predict future resource needs.

- Present analytical findings to senior management and stakeholders.

- Process optimization & automation: Implement process refinements to streamline workflows.

- Lead continuous improvement projects to optimize team performance and deliverable.