IndiGo - Assistant Manager - Trade

Description:

Summary:

Responsible for driving trade sales revenue through effective relationship management with travel agents, TMCs, and trade partners.

Ensure market penetration, customer satisfaction, and alignment with organizational goals while leading a high-performing team.

Key Responsibilities:

Revenue Achievement:

- Meet or exceed agreed trade sales revenue targets for the city.

- Implement strategies to maximize revenue across domestic and international routes.

Trade Partner Relationship Management:

- Build and maintain strong relationships with trade partners, TMCs, and agencies.

- Conduct regular reviews and agenda-driven meetings to expand business opportunities.

Team Leadership & Development:

- Coach and mentor team members to achieve organizational vision and prepare for higher responsibilities.

- Maintain high engagement through regular meetings, brainstorming sessions, and recognition activities.

Collaboration & Synergy:

- Work closely with corporate and trade teams to generate leads and ensure smooth servicing of trade-centric agents.

- Coordinate with internal departments (Sales Support, Commercial, etc.) for seamless operations.

Customer Service & Satisfaction:

- Ensure timely and efficient handling of customer queries and complaints.

- Provide accurate information on products, policies, schemes, and schedules.

Market Intelligence & Reporting:

- Share timely MIS and actionable insights with leadership to track revenue and respond to market trends.

- Monitor competitor practices and adjust sales strategies accordingly.

Networking & Market Coverage:

- Ensure widespread market coverage through planned sales calls and participation in trade events, roadshows, and product presentations.

- Enhance brand visibility in the trade segment.

Acquisition & Business Development:

- Develop a strong pipeline for new trade partners and SMEs through referrals, social media, and industry forums.

Key Skills & Competencies:

- Strong negotiation and relationship management skills.

- Ability to lead and motivate teams in a dynamic environment.

- Analytical mindset with proficiency in data-driven decision-making.

- Excellent communication and networking abilities.

- Revenue achievement vs. target.

- Number of new trade partners acquired.

- Customer satisfaction scores.

- Market share growth in trade segment.

Minimum Requirement: Should be post graduate with minimum 3 years relevant travel industry background.