Senior Manager (Top up & Retention) Responsibilities: - Monitor segments and customer base up for renewal of loans or nearing completion of tenure/loan amount - Apply demographical, behavioural and transactional attributes to identify customer cohorts/segments - Work closely with campaign team to plan email/SMS/WhatsApp campaigns to increase top of the funnel - Work with sales team to ensure maximum conversions, understand challenges and work on resolving them - Build strategies to drive customer engagement and growth - Regular reporting on progress against goals and relevant business metrics and customer insights - Coordinate with different functions including product, technology, BD, compliance, etc. - Tack and analyse funnels and identify ways to optimize campaigns for improvement at each step Qualifying criteria: - 5-7 years' experience in fintech, lending, BFSI, internet first companies, B2B start ups - MBA from tier 1 or 2 college - Strategic thinker with experience in lead nurturing to increase churn. - Experience in funnel optimization, campaign planning - Collaborator who can work with sales, product, tech, and marketing team to prioritize and align work - Relies heavily on data for decision making and has experience in simplifying complex data - Has worked as individual contributor and has the drive to make things happen

Gurgaon/Gurugram

Indifi - Senior Manager - Top Up & Retention 

Job Description for Indifi - Senior Manager - Top Up & Retention  in Indifi in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!