Job Title: Head of Growth & Operations - Study Abroad | International Student Recruitment (Growth, Partnerships & P&L) Company: IndiEuros Location: Delhi NCR (Greater Noida) - Hybrid for exceptional candidates About IndiEuros IndiEuros is a premium admission concierge for UG/PG/MBBS, delivering white-glove support from profile mapping and SOPs to visa and post-landing. We are moving from founder-led to professionally managed, with Tier-2 expansion across Delhi-NCR, UP, and MP. Why this role exists (outcomes) - Revenue & Profitability: Co-own quarterly and annual revenue targets and deliver 12%+ EBITDA through disciplined execution. - Channel Mix: Build and operate a balanced engine across B2C, B2B, and Referrals-no single-channel dependence. - Portfolio: Scale UG/PG/MBBS/Concierge under a service-fee + commission model with premium, tiered offerings. Role Summary Own both Growth and Operations end-to-end. You will turn strategy into pipeline, conversions, capacity, and centre economics-building teams, systems, and partnerships that produce predictable enrolments and premium customer experience. Full accountability for P&L drivers, cost-to-serve, CX/NPS, and delivery SLAs. What you'll own 1) Growth Engine (GTM & Pipeline) - Architect the multi-channel funnel and quotas: B2C: Performance marketing (Google/Meta/YouTube/SEO), walk-in centres, events/webinars. B2B: Schools/colleges, corporate tie-ups, consultant network (revenue-share). Referrals: Structured parent/student programs with low CAC and high trust. - Govern lead quality, routing SLAs, show-rate, and stage-wise conversion; run weekly forecast and win-rate reviews. 2) Partnerships & Supply Enablement - Onboard priority universities at speed; secure competitive commissions, co-marketing/exclusive plays. - Ensure portal integrations, counsellor enablement, compliance with partner policies; improve partner yield. 3) Operations & Customer Experience - Standardise SOPs for counselling - applications - offers - visa - post-landing; enforce SLAs and NPS. - Build a scalable documentation/visa/concierge backbone with QA, audit trails, and rapid issue resolution. - Own refunds/exception workflow and cycle-time reduction. 4) Centres & Geography - Launch/operate centres (priority: Noida + Tier-2 towns) with clear centre P&L, staffing, and utilisation plans. - In metros (Delhi/Mumbai/Bengaluru/Pune), leverage events + consultant network until centre economics justify footprint. 5) Financial Stewardship - Co-own P&L / BS / WC; hold cost-to-serve, vendor terms, and centre opex; deliver 12%+ EBITDA. - Run monthly unit-economics reviews (CAC, contribution per student, refunds, write-offs) and corrective actions. 6) People, Culture & Performance - 90-day people plan: counsellors, visa/docs, ops execs, centre managers, growth/SDR; set OKRs, incentives, and coaching cadence. - Build a numbers-first, customer-obsessed culture; hire, onboard, and upskill to playbooks. 7) Tech, Data & Automation - Deploy CRM (Leap / Zoro / HubSpot), university portals, dashboards, and mobile/app tracking; automate follow-ups, reminders, and reporting. - Enforce data hygiene; produce clear revenue/ops dashboards for decision-making. KPIs (weekly/monthly) - Revenue vs plan | EBITDA % | Cash burn / runway - Funnel by channel: Leads - Counselling - Applications - Offers - Visa - Enrolments (conversion & cycle-time) - CAC/ROAS by channel | Contribution per student | Cost-to-serve | Refund rate - Centre revenue & EBITDA | NPS / SLA adherence | Partner count & yield | University activation time - Counsellor productivity | Utilisation | Attrition | CRM accuracy What we're looking for Mandatory domain experience: 100% prior experience in Study Abroad / International Student Recruitment & Education Services (agency/consultancy, admissions/enrolment management, university partnerships). Applications without this specific industry experience will not be considered. - MBA preferred; 7-12 years owning growth + service operations with P&L in education services/edtech/premium services. - Depth in international admissions operations, university portal/process adoption, and visa/documentation flows. - Proven strength in funnel governance, centre launches, SOP/SLAs, unit-economics, and cross-functional leadership. - Data-driven operator who builds teams, hits numbers, and improves systems-not just slides. Compensation Flexible for the right leader: Fixed + Incentives / Revenue Share / Profit Share / ESOPs.

Delhi NCR

IndieEuros - Head - Growth & Operations - Study Abroad - International Student Recruitment 

Job Description for IndieEuros - Head - Growth & Operations - Study Abroad - International Student Recruitment  in INDIEURO in  Delhi NCR for (10-15) years of experience. Apply Now!