Role Overview:

As the Assistant General Manager (AGM) - Branch Operations, you will have full responsibility for the strategic and operational performance of the branch. You will oversee all departments, drive revenue and profitability, ensure operational efficiency, and uphold service excellence across academic, administrative, sales, and support functions.

This leadership role demands a proactive, results-driven professional with a strong focus on people, performance, and process.

Key Responsibilities:

- Take ownership of the branch P&L and drive revenue growth, profitability, and operational efficiency.

- Lead and coordinate cross-functional teams including Sales, Academics, Student Relations, Administration, and Hostel Management.

- Ensure consistent achievement of branch KPIs including admissions, student satisfaction, operational compliance, and budget adherence.

- Implement and monitor quality assurance protocols and performance standards across departments.

- Supervise and mentor departmental heads, set clear performance expectations, and ensure accountability.

- Maintain discipline and high-performance culture among employees and students.

- Oversee admission processes (walk-ins and lead conversions) and ensure a seamless onboarding experience.

- Ensure timely faculty deployment, class coordination, and efficient academic operations.

- Develop and maintain strong relationships with vendors, partners, and key stakeholders.

- Represent the branch in leadership meetings and present regular performance reports to senior management.

- Identify and execute initiatives to improve internal processes and organizational capacity.

- Ensure smooth functioning of hostel and student welfare services.

- Be available for travel as required for operational needs, reviews, or expansion planning.

Skills & Qualifications:

- Bachelor's or Master's degree in Business Administration, Management, or related field.

- Minimum of 8+ years of progressive experience in branch management, sales leadership, or multi-departmental operations.

- Proven track record in P&L management, team leadership, and cross-functional execution.

- Strong background in B2C and B2B sales strategies with a focus on driving conversions and student engagement.

- Highly organized with strong decision-making, problem-solving, and analytical skills.

- Excellent interpersonal, leadership, and communication abilities.

- Self-motivated, goal-oriented, and capable of handling a dynamic work environment.

- Demonstrated ability to build and lead high-performance teams.