IndiaMART - Zonal Manager

Description:

- Were looking for a dynamic professional to manage a P&L role focused on delivering a world class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.

- Drive business growth for both topline and bottom-line in the Zone.

- Develop and execute the annual operating plan, including revenue and cost forecasting.

- Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid

members.

- Ensure timely delivery of services, maintaining high standards for client satisfaction.

- Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.

- Establish a robust system for maximizing customer retention.

- Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences.