Job Description:

Role & responsibilities:

- 1. Roadmap Ownership: Define and own the roadmap for chatbot and voice flows, aligned with organisational goals automation %, conversion uplift, engagement depth.

- 2. AI Integration: Collaborate with the AI Core Pod to define model requirements (intents, entities, confidence thresholds, fallback logic) and integrate base models into production.

- 3. Buyer Pod Partnership: Partner with the Buyer Pod to automate inbound and outbound buyer chats (discovery, RFQ, purchase assistance), set hypotheses, run experiments, and iterate quickly.

- 4. Seller Pod Collaboration: Work with the Seller Pod to identify automation opportunities (onboarding, verifications, reminders) and drive those journeys end-to-end.

- 5. Performance Metrics: Collaborate with the Eval & Quality Pod to define success metrics (First Contact Resolution, fallback-to-human %, CSAT, automation rate) and build live performance dashboards.

- 6. Governance & Compliance: Work with the Governance Layer to ensure compliance, privacy, and responsible AI use through human-in-loop fallback mechanisms.

- 7. Growth Strategy: Partner with the Growth Manager to drive adoption through user training, experience improvements, and scaled rollout.

- 8. Product Delivery: Write clear PRDs, user stories, and acceptance criteria; ensure timely, high-quality delivery through collaboration with engineering and design.

- 9. Analytics & Optimization: Monitor analytics, define KPIs, run A/B tests, and optimise for speed, accuracy, and user satisfaction.

- 10. Internal Evangelism: Evangelise the chatbot internally and externally build awareness, alignment, and excitement across teams.

Preferred candidate profile:

- 1. Experience: 4-8 years of product management experience, with strong exposure to conversational AI, chatbots, or voice assistants.

- 2. Domain Expertise: Deep understanding of LLMs, conversational, NLP design (no coding required, but must be fluent in the domain).

- 3. Data-Driven Mindset: Data-driven and experimental you are comfortable drawing insights from logs, defining metrics, and running iterative experiments.

- 4. Collaboration: Excellent collaboration and communication skills across engineering, design, AI/ML, operations, and business teams.

- 5. Adaptability: Comfortable in fast-moving, high-impact environments with end-to-end ownership.

- 6. Methodology: Experience in Agile product development methodologies.

- 7. Innovation: Passionate about innovation, automation, and delivering delightful user experiences.