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Customer Support Associate

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over the last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and a 6.7 million responsive supplier base, we provide ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country. What the Role involves : - Managing a 3-Tier Team of 20+ Execs, TLs, and BMs - Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients - Build and manage productive, professional relationships with clients - Hire, Train, and Retain your team. - Formulate their development plan and ensure fulfillment of their training needs - Ensure prompt resolution of client complaints - Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions - Daily 2-3 in-person meetings (F2F) with clients onsite Critical Skills of a Suitable Candidate : - Application of sales techniques - Quick thinking and problem-solving - Verbal communication with active listening - Vision and foresight to create new opportunities for customer - Team Management & Interpersonal skills - Understanding of Client Segmentation, Data & Report Management Qualification : - MBA with 2-5 years of experience in sales/servicing/retention. - Team handling of 10 + individuals is preferred.

Metros

IndiaMART - Regional Sales Manager - Client Servicing 

Job Description for IndiaMART - Regional Sales Manager - Client Servicing  in IndiaMART InterMESH Ltd in  Metros for (2-5) years of experience. Apply Now!

IndiaMART - Regional Sales Manager - Client Servicing  | iimjobs.com