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Office cab/shuttle

Free meal

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Course reimbursements

Joining goodies

Life insurance

Annual health checkup

Maternity leaves

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Stock options

Recreational activities

Mobile bill reimbursements

Relocation bonus

Gifts on festivals

Car lease

Retirement benefits

Indiamart Intermesh Reviews by Employees

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Customer Support Associate

IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals. Founded in 1999, the company's mission is 'to make doing business easy'. Keeping this mission in mind, we come up with appropriate initiatives from time to time. IndiaMART has 7.2+Mn sellers and 154+Mn buyers registered on the platform. The company has a presence in 1000+ cities across India through its own sales force and channel partner network. Job Summary: This is a P&L Leadership position that involves servicing existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need-sensitive client servicing team, and executing various marketing initiatives. Goals: - Grow business in terms of top-line & bottom-line for the Zone - Develop & execute the annual operating plan - revenue & cost planning and forecasting - Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members - Ensure timely delivery of services to clients - Analyze customer feedback, draw business intelligence, review benefits of core services being offered, and ensure a high client satisfaction level - Setup a system that delivers high customer retention - Recruit, train & develop a client servicing team that is need-sensitive, has a consultative selling approach & is proactive at offering the highest level of customer delight Experience: - Experience in Sales / Servicing / Retention preferably in BFSI / Telecom / E-commerce /FMCG/ Consumer Durables/ Service industry - Minimum experience of 5+ years in managing a large team size of 100+people

Jaipur

Hyderabad

Rajasthan

IndiaMART - Assistant Vice President - Client Servicing 

Job Description for IndiaMART - Assistant Vice President - Client Servicing  in IndiaMART InterMESH Ltd in  Jaipur Hyderabad Rajasthan for (5-10) years of experience. Apply Now!

IndiaMART - Assistant Vice President - Client Servicing  | iimjobs.com