AT A GLANCE

- Executive leadership role the most senior executive at the newly established India hub.

- Accountable for building, scaling and maturing the India operations.

- A rare opportunity to be one of the first team of a newly established India centre in Bengaluru.

ABOUT THE ROLE

We are looking for an accomplished India Site Leader (Head of Site/GCC) to establish and scale a high-impact Global Capability Centre (GCC) a first for the Group, a large global enterprise.

As the most senior executive at the newly established Bengaluru hub, you will be the visionary leader responsible for building, scaling and maturing the India operations. You will be instrumental in scaling this strategic hub, with a strong focus on building world-class capabilities across Digital, Technology, Data, Analytics and Commerce.

You will bridge the gap between the global support office teams and the local team in India, ensuring that the India centre is not just a service centre but a centre of excellence that drives enterprise-wide innovation. This role is centred on executive leadership, rapid organisational scaling and strategic business partnership.

The Head of Site/GCC will foster cross-functional collaboration, strengthen global stakeholder relationships, enable enterprise transformation initiatives and cultivate a culture aligned with the Groups purpose, values and ways of working.

WHAT YOULL DO

India Leadership:

- Vision & Execution: Build, scale and lead the India Hub in Bengaluru as a strategic global capability centre, driving the long-term vision, operating model, organisational design and growth roadmap.

- Strategic Integration: Establish the India organisation as a trusted, seamless extension of global teams and leadership, working end-to-end with global counterparts.

- Culture Building: Foster a high-performance, inclusive and collaborative culture across all functions, ensuring alignment with the Groups core purpose, values and ways of working.

Strategic Business Partnership:

- Global Collaboration: Partner closely with executive leadership teams across business, technology, operations, digital, analytics and transformation functions to deliver long-term business priorities that create value for the enterprise, its customers, teams and communities.

- Enterprise Alignment: Drive enterprise priorities and ensure tight alignment between global strategies and India-based execution.

- Stakeholder Management: Influence strategic decisions through strong stakeholder management, acting as the primary bridge between the global support office and India teams to ensure alignment on execution, culture and business outcomes.

Organisational Scaling & Talent Leadership:

- Growth Talent Strategy: Drive the hiring strategy, leadership development, talent retention and team engagement required to scale at pace.

- Employer Branding: Create a powerful employer brand, establishing the India centre as a premier destination for top-tier digital and technology talent in the region.

- Leadership Pipeline: Build profound leadership capability and succession depth across the India organisation, developing leaders who inspire collaborative ownership, foster team wellbeing and drive engagement from the ground up.

- Organisational Effectiveness: Lead organisational effectiveness initiatives to support sustainable future growth.

Operational Excellence & Transformation:

- Operational Maturity: Drive operational maturity, governance, execution excellence and scalable processes across the India organisation.

- Continuous Improvement: Enable cross-functional transformation programmes and continuous improvement initiatives.

- Digital Modernisation: Support enterprise modernisation efforts through strong collaboration with global technology and digital teams.

- Delivery Excellence: Ensure accountability, delivery excellence and strong commercial business outcomes across all functions.

WHAT YOULL BRING

Enterprise & GCC Leadership:

- Large-Scale GCC/GBS Scale-up: Proven experience establishing, scaling and running large-scale GCC/GBS organisations in India. Experience with listed or equivalent global multinationals is highly desirable.

- Strategic & Operational Equilibrium: Exceptional business acumen with a demonstrated ability to transition seamlessly between high-level strategic vision and rigorous, metrics-driven operational execution.

- Financial & Commercial Stewardship: P&L ownership with a track record of driving operational efficiencies, optimising cost-to-serve and delivering measurable commercial value back to the enterprise.

Stakeholder Engagement & Influence:

- Executive Presence & Matrix Navigation: Strong enterprise leadership capability with the gravitas to influence and collaborate with group executives, Board members and complex, cross-functional global stakeholders.

- Cross-Cultural Integration: High cultural intelligence with outstanding communication and negotiation skills; proven ability to bridge cultural nuances and seamlessly align the India office with the Groups core culture, values and ways of working.

Domain Capability:

- Digital & Tech Credibility: Deep exposure to modern technology, digital, product, data, analytics and eCommerce-led ecosystems, with the technical shorthand to engage credibly and strategically with global technology leadership.

- Transformation & Modernisation Champion: Experience driving business transformation, automation and continuous improvement initiatives that elevate the centre from a delivery hub to a strategic value-driver.

People & Culture:

- Talent Magnet & Ecosystem Development: A track record of building high-performing leadership teams and designing plans, in partnership with the People team, for talent attraction, retention and succession within the highly competitive Indian market.

- Inclusive Culture Builder: Proven capability in fostering a progressive, inclusive and high-engagement workplace culture that mirrors global standards while respecting local dynamics.