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Zonal Sales Manager - Telesales & Servicing About IndiaMART: IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals. Founded in 1999, the company's mission is 'to make doing business easy'. Keeping this mission in mind, we come up with appropriate initiatives from time to time. IndiaMART has 7.2+Mn sellers and 154+Mn buyers registered on the platform. The company has a presence in 1000+ cities across India through its own sales force and channel partner network. Job Description: We are looking to hire a sales leader to head the inside Sales ecosystem, someone who is passionate about B2B sales, is data-driven, and has proven experience in building high-performance sales teams will be the right match for this role. The role will be a key leadership position in a fast-growing B2B business segment in the assigned business portfolio . Responsibilities: - Drive young B2B Telesales team, with passion and metrics-driven approach to increase productivity, manage pipeline, forecast, and drive desired sales behaviors to achieve the targets for acquisition, retention, and client hosting production - Identify sales growth opportunities, as well as market challenges, and work with the sales, servicing, and hosting production teams to develop and implement innovative action plans - Responsible to take care of 150+ teams comprising telesales, tele service, and tele production & hosting team - Hire, develop, train, and lead the new and existing telesales/service/production team members to grow the revenue and hosting month on month - Monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits or suggest suitable actions to complete a sale for the telesales team - Build service orientation among the servicing team to educate customers to utilize the IM platform effectively and improve customer engagement and retention levels for existing customer - Identify process gaps and plug them in close coordination with the field and telesales teams to improve hosting for new customers - Work closely with the field sales leaders to improve customer servicing and enhance customer engagement levels on a daily/weekly and monthly basis which will translate to revenue/retention/hosting growth - Take complete ownership of Sales, hosting, Retention, and upsell targets and plan meticulously to achieve them - Prepare weekly, monthly, and/or quarterly sales goals for the Servicing, Sales, and production hosting teams - Monitor actual sales and sales leads, keep track of sales and generate reports that cover sales forecasting, goals and results - Work closely with the product managers on new feature development, gauging competition, and first-hand customer/market feedback - Suggest improvements to sales processes as needed, implement improvements, and monitor the gains for sustainability and long-term sales process improvement Skills & Experience: - 5+ Years of experience in Telesales and Servicing Division - Minimum 3 Years of Team Handling Experience - Must be fluent in the Tamil Language - Client handling and application of Telesales techniques

Chennai

India MART - Zonal Sales Manager - Telesales & Servicing 

Job Description for India MART - Zonal Sales Manager - Telesales & Servicing  in IndiaMART in  Chennai for (5-12) years of experience. Apply Now!

India MART - Zonal Sales Manager - Telesales & Servicing  | iimjobs.com