Indegene - Program Manager - Complex/Cross-Functional Programs

Experience Range : 12-17 years

Role Summary

The Program Manager will own end-to-end orchestration and governance for complex, cross-functional, medium-to-long duration programs that cut across business units, geographies, and functions. This role is for an experienced program leader who can hold many moving parts together over multi-quarter to multi-year horizons - aligning diverse stakeholders, sequencing interdependent workstreams, and driving outcomes where both the destination and the path evolve over time.

These are not single-team, short-cycle projects. These are scale programs - multi-function orchestration, geo expansion, end-to-end digital transformation, M&A integration, operating-model redesign, and regulatory / compliance-driven transformations - that demand structure, influence, and a steady "no-surprises" delivery posture with minimal escalations.

We are especially keen on PMs with complex cross-functional, medium to long duration program experience - e.g. multi-function orchestration, geo expansion programs, end-to-end digital transformation, M&A integration, operating model redesign, regulatory and compliance-driven transformations, transitions etc.

Key Responsibilities

Program Orchestration & Delivery

- Own end-to-end delivery of large, complex programs spanning multiple business units, functions, and geographies over medium-to-long durations.

- Define program strategy, structure the roadmap, and break ambiguous, enterprise-scale ambitions into sequenced, interdependent workstreams with clear milestones.

- Establish and enforce program governance, operating rhythms, decision forums, and reporting standards across all workstreams.

- Manage critical path, dependencies, and cross-workstream conflicts to keep multi-quarter programs on time, on budget, and on scope.

Client Management & Experience

- Own the client relationship and experience throughout the programs - maintaining trust, transparency, and confidence at every stage.

- Treat exceptional client experience as a core program outcome - anticipate concerns, manage expectations, and ensure sponsors and clients feel the value delivered at each milestone.

- Own, track, and continuously improve client-experience metrics - Net Promoter Score (NPS) and CSAT scores- using feedback to drive concrete improvements across the program.

- Build enduring client partnerships that extend beyond the current program, positioning Indegene as a trusted long-term partner.

Stakeholder & Change Management

- Act as the senior orchestration interface across executive sponsors, function leaders, and external partners.

- Build alignment and drive crisp decisions across diverse, sometimes competing, stakeholder groups - without relying on formal authority.

- Lead change management, communications, and adoption so that program outcomes stick well beyond go-live.

- Anticipate and neutralize escalations before they reach sponsors or clients; maintain a transparent, "no-surprises" posture.

Governance, Risk & Continuous Improvement

- Establish robust governance covering scope, schedule, budget, quality, risk, benefits realization, and compliance.

- Define and track KPIs, milestones, and benefit metrics; report progress, risks, and trade-offs clearly to senior leadership.

- Proactively identify and mitigate program risks across the full lifecycle before they become roadblocks.

- Leverage data and insights to drive continuous improvement in delivery velocity, quality, and cost efficiency.

Required Experience & Qualifications

- 8+ years of program / project management experience, with a strong track record of leading complex, cross-functional, medium-to-long duration programs end to end.

- Demonstrated experience in two or more of: multi-function orchestration, geo expansion, end-to-end digital transformation, M&A integration, operating-model redesign, or regulatory / compliance-driven transformations.

- Proven ability to orchestrate across business units, functions, and geographies, managing many interdependent workstreams simultaneously.

- Strong grounding in program-management disciplines - scope, schedule, budget, quality, along with risk, critical-path, and benefits management.

- Excellent stakeholder management, change management, and executive communication skills.

- Bachelor's degree; an MBA or equivalent advanced qualification is a strong plus.

- Recognized program certifications (PMP, PRINCE2, or equivalent).

Preferred Experience

- Experience standing up program management offices (PMOs) and governance frameworks from scratch.

- Experience in regulated or high-compliance environments - life sciences, pharmacovigilance (PV), clinical, BFSI, healthcare, etc.

Leadership Competencies

- Strong ownership mindset with a bias for execution and outcomes over the long haul.

- Ability to operate calmly under pressure, hold complexity, and resolve ambiguity.

- Structured, systems-level thinker with exceptional problem-solving skills.

- Influential leader who can align diverse teams and senior stakeholders without formal authority.

Success Metrics

- On-time, on-budget, on-scope delivery of complex programs with minimal escalations.

- Exceptional client experience, evidenced by strong and improving NPS and CSAT scores.

- Realized program benefits and sustained adoption of the target state.

- Strong sponsor, stakeholder, and client satisfaction and trust.

- Effective governance and risk management across the full program lifecycle.