Job/Soft skill training

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Mancer Consulting Services Reviews by Employees

Consultant

Senior Consultant

Management Trainee

In this role, you will: Real-Time Monitoring: - Maintain and provide support in a 24x7 model for the most complex and broad technological business solutions which have direct and significant impact on Strategic payments objectives. - Monitor & manage day to day operations of the command center ensuring all payment processes and tasks functioning smoothly and efficiently. Client Query Management: - Serve as the primary point of contact for handling and resolving critical client queries in real time. - Collaborate with internal teams such as Operations, IT, Product & GTM to ensure timely resolution of client issues. Incident Management: - Act as a point of contact for payment-related incidents, coordinating the response and resolution efforts across relevant teams. - Facilitate communications to internal partner groups, management and other interested parties regarding overall payment system status, volumes, health, and issues/incidents. Required Qualifications: - Experience in Payment Operations, Incident management, client Support or Information Technology or equivalent knowledge of payments and payment technology. - Ability to understand payment flow topics from a strategic and business perspective in order to translate that in executive language. - Experience in payments/ Operations command center / Customer service

Hyderabad

Incident Management Role - Payments 

Job Description for Incident Management Role - Payments  in Mancer Consulting Services Pvt. Ltd. in  Hyderabad for (8-20) years of experience. Apply Now!

Incident Management Role - Payments  | iimjobs.com