
Description:
Specific responsibilities and accountabilities focused on FX as follows:
- Support roll out of FX services across Inchcape Shipping Services.
- Work with SMEs across the organisation to monitor/improve the FX solution by assessing any problems, incorporating and implementing feedback and requirements.
- Serve as the primary point of contact for stakeholders, communicating product vision, progress, and addressing any concerns. Work closely with development teams and stakeholders to ensure effective collaboration/communication throughout the product lifecycle.
- Investigate and resolve any issues that occur within the workflow with an emphasis on root cause analysis to facilitate product development.
- Work with the various product teams to enhance and improve our current solution.
- Adhere to and promote group policies, reports to senior management and stakeholders.
- Identify and recommend opportunities for process improvement and risk control development.
- Develop and enhance knowledge of FX markets to enhance product offering.
- Make decisions and resolve issues to meet business objectives.
- Stay updated on FX products, services, and industry practices to identify opportunities for improvement.
- Developing and maintaining operational processes through documentation updates and cross-training.
Requirements:
- Experience and understanding of Foreign Exchange.
- Minimum of 5 years of experience in a similar systems-related role.
- Excellent communication and stakeholder management skills, including the ability to communicate complex ideas and concepts to non-technical stakeholders.
- Independent self-starter, capable of evaluating issues and working and driving the business to find and implement solutions.
Key Deliverables:
- Customer and Regional Office Satisfaction.
- Meeting Team Targets.
Essential:
- Ability to meet deadlines through good time management and allocation of priorities.
- Flexibility to multitask and quickly resolve issues across multiple time zones.
Desirable:
- Experience of working in a pressurized environment, as tasks are time-critical.
Essential:
Our values are at the centre of everything we do, and the successful candidatewill be expected to demonstrate and fully adopt these:
- Global Perspective -We connect the world and see the bigger picture.
- The Power of People we rely on the strength of local agent knowledge and relationships.
- Progress -we adopt new thinking and push for positive change in our industry.
Inchcape is an Equal Opportunities Employer equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.
Additional Information:
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