Who We Are:
Location:
What you'll do: Key Responsibilities:
- Conduct discovery sessions and workshops with stakeholders to elicit and validate business needs.
- Facilitate playback and validation workshops with business users and other product teams alike to confirm understanding and alignment on deliverables.
- Apply a range of business analysis techniques to elicit, elaborate, and manage business, product, and system-level requirements.
- Perform functional decomposition to translate business needs into Epics and User Stories.
Produce and maintain structured documentation, including:
- Business Requirements
- Functional & Non-Functional Requirements
- Interface/Integration Requirements
- Transition Requirements
- Document current (AS-IS) and future (TO-BE) business processes using process maps and detailed narratives.
- Identify pain points, business goals, benefits, and expected outcomes.
- Conduct gap and impact analysis to assess change implications.
- Analyse and document data flow requirements across systems, including transitions and transformations.
- Document user flows from a goal-oriented perspective, detailing step-by-step system interactions understandable by all stakeholders.
- Collaborate with developers and technical teams to ensure business needs are accurately translated into technical designs.
- Maintain requirements traceability throughout the project lifecycle.
- Assist in resolving complex production issues and support solution implementation.
- Support key functional and integration testing activities.
- Validate deliverables against requirements and assist in defect triage and resolution.
- Prepare SOPs and training/user guides for new features and functionalities.
- Deliver user training and support change implementation across impacted teams.
- Contribute to the growth and standardization of the Business Analysis practice. Provide insights and suggestions to improve business processes and digital solutions based on deep domain understanding.
- Assist in identifying, managing, and tracking risks and issues throughout the project lifecycle.
Who you are : (Knowledge)
- Basic Software and IT knowledge
- Basic Data(base) principles
- Process Modelling and Analysis
- COTS product implementation
- Modern delivery practices (Agile and Product)
- Basic understanding of how Cloud technologies support modern Products
- Full Software Product Delivery lifecycle
- Knowledge of maritime is desirable but not essential
- Basic Finance and Accounting principles in Global organisations are desirable
Skills:
- Data Analysis
- BPMN
- UML requirements modelling
- Strong analytical and problem-solving skills
- Attention to detail
- Active listening and observation
- Ability to understand and document underlying business needs
- Strong Communication (Verbal, written)
- Interpersonal skills
- Strong collaborative and partner approach
- Presentation and facilitation
- Ability to influence and negotiate with a wide range of stakeholders
Experience:
- Worked with distributed teams in an Agile development environment
- Understanding of Agile ways of working
- Experience using Jira/Confluence of similar
- Should have a basic understanding of Design Principles
Education and Professional Qualifications:
- 8+ years of proven business analysis experience
- Business Analysis certification CBAP/CCBA, or BUSA level 4 and above
- Experience with tools such as JIRA, Confluence, MS Visio, Draw.io, Lucid chart, and Enterprise Architect
- Visual modelling techniques BPMN, UML 2.0 and above
- Strong understanding of SDLC, development team roles, and engineering processes.
- Understanding of Agile methodologies and ways of working
- Good understanding of project management methodologies (e.g., Scrum, Kanban, Scaled Agile, SAFe, ITIL, etc)x
- Been part of a large-sized global IT Business Analysis Team
- Experience in DevOps and Production Support.
- Ability to work with a wide range of stakeholders.
- Highly adaptable, strong prioritization, and ability to work well under pressure to meet deadlines.
Other Requirements:
- Able to attend our Chennai office 2-3 days/week
You Will Receive:
- A place to grow your career well help you set big goals and exceed them.
- Competitive salary package and performance-based bonus scheme.
- Premium medical health insurance coverage.
- Work with talented, committed, and supportive teammates.
- Value Award celebration events.
Why Inchcape Shipping Services?
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
- Global Perspective we connect the world and see the bigger picture.
- The Power of People we rely on the strength of local agent knowledge and relationships.
- Progress we adopt new thinking and push for positive change in our industry.
Inchcape is an Equal Opportunities Employer equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.
#WeAreInchcape
Additional Information:
To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
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