Key Responsibilities:

- Lead end-to-end regional operations across First-Mile (Dark Store Operations) and Last-Mile (Delivery Operations), ensuring operational excellence, SLA adherence, and achievement of business objectives.

- Manage and mentor City Leads across the region, driving performance through regular reviews, coaching, workforce planning, and leadership development.

- Own regional KPIs including order fulfillment, store productivity, rider productivity, cost optimization, customer experience, inventory accuracy, and profitability.

- Drive new city launches, store expansions, and process standardization while ensuring seamless execution and compliance with operational SOPs.

- Collaborate with cross-functional teams including HR, Finance, and Central Operations to support hiring, manpower planning, budgeting, and strategic initiatives.

- Identify operational gaps, implement data-driven improvement initiatives, and foster a high-performance culture to enhance efficiency, scalability, and business growth.

Qualifications & Skills:

- 8+ years of operations management experience in Logistics, E-comm, Q-comm operations.

- MBA/Postgraduate in Supply Chain Ops & Logistics is preferred.

- Strong record in scaling complex operations in logistics/retail/startups; hands-on problem solver.

- Quick commerce experience as City Lead or similar senior level position with P&L ownership is preferred.

Who Should Apply:

- Individuals seeking a high-ownership, high-reward role with real operational depth.

- Professionals who thrive in challenging environments, enjoy building from the ground up, and stay effective amidst ambiguity and rapid change.

- Leaders who are hands-on, decisive, and motivated by solving complex on-ground problems at scale.

What to Expect:

- A purely meritocratic culture where growth and rewards are driven solely by performance, not tenure, hierarchy, or benchmarks.

- Compensation that goes beyond monthly salary, with meaningful ESOP allocations (will depend on prior approval) for high potential and high-impact talent.

- A meteoric growth path for star performers, including opportunities to take on expanded responsibilities.